Transcribe, analyze, and act using the power of AI to deliver better customer experiences
No more waiting around for partial transcripts. The ASAPP platform accurately transcribes every word of every call for a fixed, predictable price.
Real-time analysis delivers instant insight – and your setup includes tools for taking immediate action. Plus, you have full voice-of-the customer data to inform decisions across your organization.
Identify coaching needs instantly
See who needs coaching right now – and on what topics. Get a historical view, too, to identify persistent issues. Spend managers’ time wisely and advance agent skills.
Deeply understand customer intent
Get a complete picture of what customers are calling in about and see any changes over time. Great for contact center management – and to inform product and marketing decisions as well.
Predict CSAT / NPS scores
Analyze sentiment in real time and engage machine learning to predict satisfaction scores. You’ll get a full view of customer perspective – as if every one completed a survey.
Streamline call summaries
Reduce agent workload – and increase productivity – with AI-powered call summaries. Agents simply click on suggestions, make any edits – and cut summarizing time by as much as 85%.