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Investment News:

Transcribe 100% of your calls in real time. Gain insight and take action immediately.

ASAPP - TRANSCRIBE, ANALYZE, AND ACT IN REAL TIME

Transcribe, analyze, and act using the power of AI to deliver better customer experiences

No more waiting around for partial transcripts. The ASAPP platform accurately transcribes every word of every call for a fixed, predictable price.

Real-time analysis delivers instant insight – and your setup includes tools for taking immediate action. Plus, you have full voice-of-the customer data to inform decisions across your organization.

Executive Brief: Get more value from your speech analytics investment.
Identify coaching needs instantly

See who needs coaching right now – and on what topics. Get a historical view, too, to identify persistent issues. Spend managers’ time wisely and advance agent skills.

ASAPP - Identify coaching needs instantly
Deeply understand customer intent

Get a complete picture of what customers are calling in about and see any changes over time. Great for contact center management – and to inform product and marketing decisions as well.

ASAPP - Deeply understand customer intent
Predict CSAT / NPS scores

Analyze sentiment in real time and engage machine learning to predict satisfaction scores. You’ll get a full view of customer perspective – as if every one completed a survey.

ASAPP - Predict CSAT / NPS scores
Streamline call summaries

Reduce agent workload – and increase productivity – with AI-powered call summaries.  Agents simply click on suggestions, make any edits – and cut summarizing time by as much as 85%.

ASAPP - Streamline call summaries

5 Ways to Get More Value from Contact Center Transcriptions

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