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In The News
The danger of only using containment rate to measure success
How do you know if ML-based features are really working?
Why companies who want true VoC need to engage the power of AI
To realize Forrester’s vision of conversational intelligence, a human focus is needed.
Gartner Recognizes ASAPP for Continuous Intelligence in CX
When automation is ‘all or nothing’ – what are you missing?
Four AI-centered CX insights from fortune 500 CXOs
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