Real-time agent assist
Tell your agents what to say and do at every turn in the conversation
Agents need help. They’re the face of your brand for your customers and account for ~80% of costs for most CX leaders. And, as more and more simple needs are served with automation, they’re handling increasingly complex issues.
Engage the power of our AI to support your agents and dramatically increase performance.
Empower your agents with real-time guidance
The basic agent assist that others offer isn’t enough.
Our machine learning models first learn from your very best agents. What words and actions do they use to address a customer’s need in this context?
This insight feeds our AutoCompose service and automated workflow capabilities, which tell other agents exactly what to say and do in the same situation. The models continue to learn from every interaction so the guidance is always current—and far more impactful than the basic agent assist features others offer. Plus AutoSummary automatically produces high-quality summary notes without any agent involvement.
Bring new agents up to speed faster
Improve all agents’ performance
Resolve support issues faster
Grow sales with better suggestions