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Investment News:

Provide better care faster. Radically increase productivity – and have happier customers, too.

Engage self-learning engines to understand your best agents, your best outcomes.

Learn from every conversation, every action.

Guide agents in what to say and what to do – plus automate routine tasks – with real-time augmentation.

ASAPP - Provide better care faster. Radically increase productivity – and have happier customers, too.
Arm your agents with the ability to deliver exactly what the customer needs, at exactly the time they need it.
Streamline resolution

Augment your agents with an AI-Native® platform that intelligent guides them and seamlessly automates routine tasks.

ASAPP - Streamline resolution
Learn and improve continuously

Your best agents teach the system. Newer agents are supported by it. Self-learning engines drive towards optimizing every interaction.

ASAPP - Learn and improve continuously
Infuse every agent with greatness

Coach them on exactly what to say and what to do in real-time throughout each interaction to get to fast, effective, first contact resolution.

ASAPP - Infuse every agent with greatness
Give customers one face

Your customers expect you know them however they reach you. Listen and learn across channels – phone, chat, text – and respond like you heard them.

ASAPP - Give customers one face

Fact

While there’s been a push to digital, more than 90% of agent 
interactions are still by phone.

Opportunity

Make your phone agents (as well as your chat agents) wildly more productive.

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