Recorded Webinar: The Metrics Revolution
Gain perspective on the KPIs that matter in CX today from Punk CX author Adrian Swinscoe and ASAPP Chief Experience Officer Michael Lawder.
Latest recorded events
JetBlue: Managing CX through Turbulent Times
Learn how JetBlue sets the bar for employee engagement—and delivers loyalty-winning customer service.
CX: The Human Factor
Improve your understanding of the motivations and frustrations of today’s contact center agents.
Reuters Webinar: CX as the new Revenue Center
Transform your CX strategy and unlock new revenue opportunities. Panel of experts share insights, case studies, and perspectives.
CX Insight: 5 CX Benchmarks in 2021
Learn about the five customer experience trends that are changing the way financial services providers are operating.
A Conversation with Michael Lawder – CX Practices of Top
Discover how great brands deliver great customer experience. Hear about CX at Apple, Samsung, and EA in this lively conversation with Michael Lawder.
EY + ASAPP present Digital CX: Outrun and Outlast the Competition
Telecom customers who have exceptional experiences spend an average of 140% more than those who don’t. Is your digital CX strategy holding you back?
CX Lessons from JetBlue and Others
Learn how JetBlue sets the bar for employee engagement—and delivers loyalty-winning customer service with Ian Deason, former SVP of Customer Experience at JetBlue.
A Conversation with Josh Ives about CX
Hear from a CX leader who’s been responsible for the happiness of millions of consumers – at Samsung, EA, Altice, and FanDual.
John Chambers On-Demand
John Chambers, Chairman Emeritus and Former CEO of Cisco Systems talks about the important role of CX and how to implement a customer-first strategy.