Optimize Agent Experience to Improve Customer Experience
See how top-performing companies are investing in making their agents’ jobs easier and how it reflects positively on customer satisfaction.
Latest recorded events
Unlocking the Power of AI in the Contact Center
See how executives from JetBlue and DISH are using AI to deliver loyalty-winning customer service.
Is the Future of CX at Home?
What do agents think about the transition to WFH? This deep dive with EY analyzes the frustrations and motivations of CX leaders in the contact center as they evaluate whether the future of CX is at home.
Can AI really impact agent productivity?
Learn about the data science behind real results in the contact center. Get the scientific details on how to measure the impact AI can have on agent productivity.
Recorded Webinar: The Metrics Revolution
Gain perspective on the KPIs that matter in CX today from Punk CX author Adrian Swinscoe and ASAPP Chief Experience Officer Michael Lawder.
JetBlue: Managing CX through Turbulent Times
Learn how JetBlue sets the bar for employee engagement—and delivers loyalty-winning customer service.
CX: The Human Factor
Improve your understanding of the motivations and frustrations of today’s contact center agents.
Reuters Webinar: CX as the new Revenue Center
Transform your CX strategy and unlock new revenue opportunities. Panel of experts share insights, case studies, and perspectives.
CX Insight: 5 CX Benchmarks in 2021
Learn about the five customer experience trends that are changing the way financial services providers are operating.
A Conversation with Michael Lawder – CX Practices of Top
Discover how great brands deliver great customer experience. Hear about CX at Apple, Samsung, and EA in this lively conversation with Michael Lawder.
EY + ASAPP present Digital CX: Outrun and Outlast the Competition
Telecom customers who have exceptional experiences spend an average of 140% more than those who don’t. Is your digital CX strategy holding you back?
