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ASAPP - On Demand Webinar: Unlocking the Power of AI in the Contact Center

Unlocking the Power of AI in the Contact Center

See how executives from JetBlue and DISH are using AI to deliver loyalty-winning customer service.

Latest recorded events

ASAPP - Is the Future of CX at Home?

Is the Future of CX at Home?

What do agents think about the transition to WFH? This deep dive with EY analyzes the frustrations and motivations of CX leaders in the contact center as they evaluate whether the future of CX is at home.

ASAPP - Is the Future of CX at Home?
ASAPP - Can AI really impact agent productivity?

Can AI really impact agent productivity?

Learn about the data science behind real results in the contact center. Get the scientific details on how to measure the impact AI can have on agent productivity.

ASAPP - Can AI really impact agent productivity?
ASAPP - Recorded Webinar: The Metrics Revolution

Recorded Webinar: The Metrics Revolution

Gain perspective on the KPIs that matter in CX today from Punk CX author Adrian Swinscoe and ASAPP Chief Experience Officer Michael Lawder.

ASAPP - Recorded Webinar: The Metrics Revolution
ASAPP - JetBlue: Managing CX through Turbulent Times

JetBlue: Managing CX through Turbulent Times

Learn how JetBlue sets the bar for employee engagement—and delivers loyalty-winning customer service.

ASAPP - JetBlue: Managing CX through Turbulent Times
ASAPP - CX: The Human Factor

CX: The Human Factor

Improve your understanding of the motivations and frustrations of today’s contact center agents.

ASAPP - CX: The Human Factor
ASAPP - Reuters Webinar: CX as the new Revenue Center

Reuters Webinar: CX as the new Revenue Center

Transform your CX strategy and unlock new revenue opportunities. Panel of experts share insights, case studies, and perspectives.

ASAPP - Reuters Webinar: CX as the new Revenue Center
ASAPP - CX Insight: 5 CX Benchmarks in 2021

CX Insight: 5 CX Benchmarks in 2021

Learn about the five customer experience trends that are changing the way financial services providers are operating.

ASAPP - CX Insight: 5 CX Benchmarks in 2021
ASAPP - A Conversation with Michael Lawder - CX Practices of Top

A Conversation with Michael Lawder – CX Practices of Top

Discover how great brands deliver great customer experience. Hear about CX at Apple, Samsung, and EA in this lively conversation with Michael Lawder.

ASAPP - A Conversation with Michael Lawder - CX Practices of Top
EY + ASAPP present Digital CX: Outrun and Outlast the Competition

EY + ASAPP present Digital CX: Outrun and Outlast the Competition

Telecom customers who have exceptional experiences spend an average of 140% more than those who don’t. Is your digital CX strategy holding you back?

EY + ASAPP present Digital CX: Outrun and Outlast the Competition
ASAPP - CX Lessons from JetBlue and Others

CX Lessons from JetBlue and Others

Learn how JetBlue sets the bar for employee engagement—and delivers loyalty-winning customer service with Ian Deason, former SVP of Customer Experience at JetBlue.

ASAPP - CX Lessons from JetBlue and Others
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