What do agents think about the transition to WFH? This deep dive with EY analyzes the frustrations and motivations of CX leaders in the contact center as they evaluate whether the future of CX is at home.
Learn about the data science behind real results in the contact center. Get the scientific details on how to measure the impact AI can have on agent productivity.
Gain perspective on the KPIs that matter in CX today from Punk CX author Adrian Swinscoe and ASAPP Chief Experience Officer Michael Lawder.
Learn how JetBlue sets the bar for employee engagement—and delivers loyalty-winning customer service.
Improve your understanding of the motivations and frustrations of today’s contact center agents.
Transform your CX strategy and unlock new revenue opportunities. Panel of experts share insights, case studies, and perspectives.
Learn about the five customer experience trends that are changing the way financial services providers are operating.
Discover how great brands deliver great customer experience. Hear about CX at Apple, Samsung, and EA in this lively conversation with Michael Lawder.
Telecom customers who have exceptional experiences spend an average of 140% more than those who don’t. Is your digital CX strategy holding you back?