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Digital Interactions

Advance digital engagement with AI-driven asynchronous messaging

Meet the challenge of growing digital engagement by meeting your customers with a great digital experience. Choose a modern messaging system unlike any other.

We built our Digital Interactions application from the ground up using AI as a core technology. It will support your agents in addressing customers’ needs at the highest level. Your agents will be more efficient and more effective than ever–and your customers will be much happier.

“ASAPP has significantly improved our efficiency in a very short time. Not only are we moving interactions from phone to digital, we’re doing it in a way that both our customers and our crew members love.”

Serve customers better with robust digital messaging functionality and a suite of our AI services

Deploy our Digital Interactions application quickly–and start seeing value right away. Your agents will love it. They’re guided on what to say and do throughout the conversation, with many tasks automated. And, your customers will love it too. They get to connect on the channels they choose, and get their issues resolved quickly and accurately.

ASAPP—Asynchronous Communication
Asynchronous Communication

Support customers where and how they like

Meet customers where they are—on mobile or web—and provide asynchronous communication, so they can step away and come back without starting all over, just like they do when messaging with friends. Use innovative channels like Apple Messages for Business (Apple Business Chat) and Google Business Messages.

ASAPP—AutoCompose
AutoCompose

Cut message crafting time in half

Predict the needed response at every turn of every conversation so agents can simply pick what to say instead of typing. The system continuously learns from all your interactions to inform the right responses. More detail.

ASAPP—AutoCompose
ASAPP—AutoWorkflow
AutoWorkflow

Handle routine tasks for your agents

Automate a variety of workflow tasks before, during, and after agent interactions. Collect information and put it into the right systems automatically, for example. This will reduce the time it takes for agents to address customers’ needs. Plus, you’ll enable your agents to better manage concurrent contacts and complex issues. More detail.

ASAPP—AutoSummary
AutoSummary

Create disposition notes automatically

Keep agents focused on serving your customers. Have highly accurate summary notes produced automatically. You’ll save time on every interaction. Plus, you’ll get more comprehensive and consistent notes for analysis. More detail.

ASAPP—AutoSummary
ASAPP—CoachingInsight
CoachingInsight

Improve quality management with detailed, actionable analytics

Get deep visibility into how your teams and individual agents are performing against the metrics you care about. A real-time dashboard, real-time alerts, and a comprehensive set of reports empower leaders to proactively identify and address issues, helping supervisors and agents deliver their best. More detail.

Digital Interactions

Key Values

Engages customers where and how they like

Automates responses, tasks, summary notes

Enables a high level of quality management

Deploys quickly and delivers fast value

Ready to get started?

Learn more about our Digital Interactions application

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