Improve quality management with actionable analytics
How are your teams and individual agents performing against metrics you care about? Get deep visibility using AI-driven analytics from all your agent-customer interactions. See instantly where attention is needed.
Provide the right coaching at the right time for higher performance
Gain both real-time and historic perspectives on both agent and team performance. Get a comprehensive set of reports that show which agents need coaching on which topics. Empower leaders to proactively identify and address issues and help supervisors and agents deliver their best. This is far more effective than reviewing sample call recordings long after the fact or wading through transcripts manually.
Provides performance analysis and visibility
Highlights actionable insights for coaching
Enables real-time performance alerts
Offers both real-time and historic views