The 5th Annual Customer Experience for Financial Services Summit 2024 focuses on the latest innovations in CX strategies for financial institutions. Attendees will explore advancements in AI, omnichannel messaging, and data-driven insights to enhance customer engagement and loyalty.
With interactive sessions and networking opportunities, this event provides practical tools and strategies to elevate customer experiences and drive business success.
Join Our Keynote
Date & Time: Tuesday, October 1st, 2024 - 11:10 am
Speakers: Dan Rood
Artisans vs Laborers - The Future of Customer Experience in Financial Services
In the rapidly changing world of financial services, the distinction between artisans and labourers is reshaping the future of customer experience. This keynote delves into the historical roots of efficiency through Frederick Taylor's Theory of Scientific Management and its influence on labor dynamics. As the financial industry grapples with labor market shortages and margin pressures, a transformative approach becomes imperative.
ASAPP will explore how AI is poised to revolutionize customer experience for financial services, moving beyond traditional labor to create a future where technology empowers personalized, high-quality interactions. This keynote will guide financial institutions on a journey from outdated practices to a new era of AI-driven customer experience excellence.
Meet the Speaker
Visit our booth during the Summit to see first-hand how GenerativeAgent handles customer issues and improves resolution. Then, don’t miss ASAPP’s VP of Marketing, Dan Rood, as he discusses how AI is transforming customer experience and empowering financial institutions to deliver personalized, high-quality interactions.
Dan Rood is the SVP of Marketing at ASAPP, the Generative AI leader in the Customer Experience space. For over 12 years Dan has been leading Marketing organizations within the CX space with special emphasis on narrative frameworks to transform product positioning. Dan spent the first part of his career in B2B SaaS Sales at companies like Microsoft, Amazon, Expedia, and American Express. Dan's primary passion is his wife and four kiddos. His life purpose is to perfect the smoking of a beef brisket which has eluded him for over 5 years.
What can ASAPP do for you?
ASAPP builds vertical AI products to help enterprises transform and elevate customer experience. We elevate human capabilities with our Generative AI solutions and tackle the most complex problems in data-rich customer service environments where automation can save costs and improve customer experiences.
Book a Demo of ASAPP
Schedule a demo to learn how ASAPP customers are:
- Automating Tier 1 interactions
- Improving agent productivity and customer satisfaction
- Increasing revenue with contact center insights
- Drastically lowering operational costs
- Driving > 80% agent adoption of ASAPP's solutions