Move beyond the limitations of decades-old chat technology. Empower your care team to perform at a whole new level. Breakthrough results are possible when they use a messaging platform built specifically to support them with AI at the core.
Meet customers where they are – on mobile or web – and provide asynchronous communication, so they can step away and come back without starting all over, like they do when messaging with friends.
Increase agent efficiency with AI-driven suggestions of what to say and do to resolve issues fast – even as they handle multiple conversations at once.
Engage automation to reduce agent workload. Machine learning identifies new opportunities for automation before, during, and after agent engagement, increasingly enables smart self-service for many tasks.
Manage concurrency intelligently, using the power of AI to flexibly set agent capacity based on intent, complexity of conversations, customer responsiveness, experience of the agent, and more.
Give leaders real-time visibility to manage performance and control operations with a live, interactive dashboard.
Quickly drive traffic from voice to highly effective digital engagement using proven methodology. Reduce costs and serve customers better.