Move beyond the limitations of decades-old chat technology. Empower your care team to perform at a whole new level. Breakthrough results are possible when they use a messaging platform built specifically to support them with AI at the core.
Support customers in a way they love
Meet customers where they are – on mobile or web – and provide asynchronous communication, so they can step away and come back without starting all over, like they do when messaging with friends.
Pair AI + agent to solve problems fast
Increase agent efficiency with AI-driven suggestions of what to say and do to resolve issues fast – even as they handle multiple conversations at once.
Support agents with automated workflows
Engage automation to reduce agent workload. Machine learning identifies new opportunities for automation before, during, and after agent engagement, increasingly enables smart self-service for many tasks.
Create better experiences with dynamic concurrency
Manage concurrency intelligently, using the power of AI to flexibly set agent capacity based on intent, complexity of conversations, customer responsiveness, experience of the agent, and more.
Show supervisors the metrics that matter
Give leaders real-time visibility to manage performance and control operations with a live, interactive dashboard.
Make messaging readily available, drive adoption
Quickly drive traffic from voice to highly effective digital engagement using proven methodology. Reduce costs and serve customers better.