Investment News:

R&D Innovations

ASAPP - Increasing Agent Concurrency Without Overwhelming Agents

Increasing agent concurrency without overwhelming agents

ASAPP - Reducing The High Cost And Carbon Footprint Of Training NLP Models With SRU ++

Reducing the high cost of training NLP models with SRU++

ASAPP - Why AHT Isn’t The Right Measure In An Asynchronous And Multi-Channel World

Why AHT isn’t the right measure in an asynchronous and multi-channel world

ASAPP - Solving Complex Contact Center Challenges Requires Innovation.

The brittleness of RPA is failing you

ASAPP - Using Automation To Increase Revenue During Customer Conversations

Using automation to increase revenue during customer conversations

ASAPP - How Model Calibration Leads To Better Automation

How model calibration leads to better automation

ASAPP - Training Natural Language Models To Understand New Customer Events In Hours

Training natural language models to understand new customer events in hours

The consumer is the ultimate winner in the race for accuracy in speech recognition