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Customer Experience Today
AI + Human
Reducing the High Cost of Training NLP Models With SRU++
Why AHT Isn’t the Right Measure in an Asynchronous and Multi-Channel World
The Brittleness of RPA is Failing You
Using Automation to Increase Revenue During Customer Conversations
How model calibration leads to better automation
Training Natural Language Models To Understand New Customer Events in Hours
The Consumer is the Ultimate Winner in the Race for Accuracy in Speech Recognition.
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