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Customer Experience Today
AI + Human
In The News
Reduce wait times, increase CSAT scores. But, how?
Addressing instabilities for few-sample BERT fine-tuning
Filling in the missing pieces for automation
From network compression to DenseNets
Increasing agent concurrency without overwhelming agents
Reducing the high cost of training NLP models with SRU++
Why AHT isn’t the right measure in an asynchronous and multi-channel world
The brittleness of RPA is failing you
Using automation to increase revenue during customer conversations
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