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ASAPP - How anomaly detection helps you handle the unexpected

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How anomaly detection helps you handle the unexpected

Sam Altschul, PhD, Machine Learning Scientist, ASAPP

ASAPP—The danger of only using containment rate to measure success

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The danger of only using containment rate to measure success

Bobby Kovalsky, Customer Experience Strategist at ASAPP

ASAPP - How to start assessing and improving the way your agents use their tools

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How to start assessing and improving the way your agents use their tools

Adrian Botta, Data Scientist

ASAPP—When automation is ‘all or nothing’—what are you missing?

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When automation is ‘all or nothing’—what are you missing?

Michael Lawder, Chief Experience Officer, ASAPP

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