Workflows

ASAPP - Mapping the Agent Journey is more than just a time saver for agents

Mapping the Agent Journey is more than just a time saver for agents

Analyzing the Agent Journey provides insight that can significantly improve your contact center efficiency. Watch now

Adrian Botta
Adrian Botta

Data Scientist

ASAPP - Mapping the Agent Journey is more than just a time saver for agents
ASAPP - Why its so challenging to map Agent Journeys™

Why its so challenging to map Agent Journeys

It isn’t easy to get a holistic view of how contact center agents spend their time to inform optimization. ASAPP Chief Scientist, Ryan McDonald explains why. Watch now

Ryan McDonald
Ryan McDonald, PhD

Chief Scientist at ASAPP

ASAPP - Why its so challenging to map Agent Journeys™
ASAPP—Rachel Knaster

Automation or agent? A fluid mix gets best results.

Integrate AI-driven automation seamlessly into agent workflows for higher productivity, greater customer satisfaction. Watch now

Rachel Knaster
Rachel Knaster

Chief Product Officer, ASAPP

ASAPP—Rachel Knaster
ASAPP—What’s wrong with an automation vs human approach?

What’s wrong with an automation vs human approach?

Revolutionary thinking drives high-impact results. Here’s why automation should be used to empower human agents, not replace them. Watch now

Judith Spitz
Judith Spitz, PhD

Advisor, ASAPP

ASAPP—What’s wrong with an automation vs human approach?