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ASAPP—The Hidden Ways AI in Transcriptions and Speech Analytics Transform CX

Article

The hidden ways AI-driven speech transcription and analytics improve CX performance

Learn how real-time transcription and analysis of every interaction can help you transform contact center performance and improve customer satisfaction, with actionable insights into both. Read more

Chris Arnold
Chris Arnold

VP, Contact Center Strategy, ASAPP

ASAPP—The Hidden Ways AI in Transcriptions and Speech Analytics Transform CX

Article

The consumer is the ultimate winner in the race for accuracy in speech recognition

ASAPP Research takes the lead, moving ahead of Google, with 98.25% ASR accuracy. Consumer companies and the customers they serve are the real winners. Read more

Kyu Han
Kyu Han, PhD

Director of Speech Modeling, ASAPP