Measuring Success

ASAPP—Rethink your approach to AI to realize monumental value.

Rethink your approach to AI to realize monumental value.

Layering new technology on old systems may provide small incremental value—but real gains come from rethinking what’s possible and considering a new approach. Watch now

Judith Spitz
Judith Spitz, PhD

Advisor, ASAPP

ASAPP—Rethink your approach to AI to realize monumental value.
ASAPP—Michael Lawder

CX: A value center, not just a cost center

Changing perception of CX from cost center to value center starts with delivering a great customer experience—which drives loyalty, retention, and repurchase. Watch now

Michael Lawder
Michael Lawder

Chief Experience Officer, ASAPP

ASAPP—Michael Lawder
ASAPP—Rachel Knaster

Improve the metrics that matter by using AI to help agents

Need to improve contact center productivity? Increase CSAT scores? Drive revenue growth? See how ASAPP AI delivers the results you care about. Watch now

Rachel Knaster
Rachel Knaster

Chief Product Officer, ASAPP

ASAPP—Rachel Knaster
ASAPP—Removing the tradeoff between cost savings and customer satisfaction

Removing the tradeoff between cost savings and customer satisfaction

Innovations in AI completely change what’s possible in CX. No need to make trade-offs between cost of care and great customer experience. Now you can optimize both. Watch now

Joshua Lachter
Joshua Lachter

VP, Business Development at ASAPP

ASAPP—Removing the tradeoff between cost savings and customer satisfaction
ASAPP—Yvette Kanouff

Cutting through the complexity using AI

Service providers should do everything possible to help their agents resolve issues faster and with a higher degree of accuracy. Learn how ASAPP AI takes CX performance to new heights. Watch now

Yvette Kanouff
Yvette Kanouff

Partner of JC2 Ventures and Advisor to ASAPP

ASAPP—Yvette Kanouff
ASAPP—Fast, accurate transcription and analytics can transform your business

Fast, accurate transcription and analytics can transform your business

Real-time highly accurate transcription that feeds analytics for immediate action can significatly improve CX performance and customer satisfaction. Watch now

Tao Ma
Tao Ma, PhD

VP of Language Technology group at ASAPP

ASAPP—Fast, accurate transcription and analytics can transform your business
ASAPP—Solving contact center challenges with data

Solving contact center challenges with data

Instead of talking about AI to replace humans, what if we use AI to help them? When machine and human intelligence work together you get breakthrough results. Watch now

Heather Reed
Heather Reed, PhD

Data Scientist, ASAPP

ASAPP—Solving contact center challenges with data
ASAPP—Why is it important to have a deep AI research team?

Why is it important to have a deep AI research team?

Creating AI solutions that increase both efficiency and customer satisfaction requires innovation in research, engineering, and product. Here’s how ASAPP does it. Watch now

S. R. K. Branavan
S.R.K Branavan, PhD

VP of Research at ASAPP

ASAPP—Why is it important to have a deep AI research team?
ASAPP—Macario Namie

What’s so different about the ASAPP approach to customer experience?

Great customer experience shouldn’t be luck-of-the-draw—did you reach a good agent? ASAPP makes every agent your best agent. Watch now

Macario Namie
Macario Namie

Marketing

ASAPP—Macario Namie
What’s different about the ASAPP approach to agent efficiency?

What’s different about the ASAPP approach to agent efficiency?

It’s possible to radically improve agent productivity AND increase customer satisfaction at the same time. ASAPP does it in a way agents and customers love. Watch now

Ted Burke
Ted Burke

Director, Product Management, ASAPP

What’s different about the ASAPP approach to agent efficiency?