Measuring Success
Rethink your approach to AI to realize monumental value.
Layering new technology on old systems may provide small incremental value—but real gains come from rethinking what’s possible and considering a new approach. Watch now
Judith Spitz, PhD
Advisor, ASAPP
CX: A value center, not just a cost center
Changing perception of CX from cost center to value center starts with delivering a great customer experience—which drives loyalty, retention, and repurchase. Watch now
Michael Lawder
Chief Experience Officer, ASAPP
Improve the metrics that matter by using AI to help agents
Need to improve contact center productivity? Increase CSAT scores? Drive revenue growth? See how ASAPP AI delivers the results you care about. Watch now
Rachel Knaster
Chief Product Officer, ASAPP
Removing the tradeoff between cost savings and customer satisfaction
Innovations in AI completely change what’s possible in CX. No need to make trade-offs between cost of care and great customer experience. Now you can optimize both. Watch now
Joshua Lachter
VP, Business Development at ASAPP
Cutting through the complexity using AI
Service providers should do everything possible to help their agents resolve issues faster and with a higher degree of accuracy. Learn how ASAPP AI takes CX performance to new heights. Watch now
Yvette Kanouff
Partner of JC2 Ventures and Advisor to ASAPP
Fast, accurate transcription and analytics can transform your business
Real-time highly accurate transcription that feeds analytics for immediate action can significatly improve CX performance and customer satisfaction. Watch now
Tao Ma, PhD
VP of Language Technology group at ASAPP
Solving contact center challenges with data
Instead of talking about AI to replace humans, what if we use AI to help them? When machine and human intelligence work together you get breakthrough results. Watch now
Heather Reed, PhD
Data Scientist, ASAPP
Why is it important to have a deep AI research team?
Creating AI solutions that increase both efficiency and customer satisfaction requires innovation in research, engineering, and product. Here’s how ASAPP does it. Watch now
S.R.K Branavan, PhD
VP of Research at ASAPP
What’s so different about the ASAPP approach to customer experience?
Great customer experience shouldn’t be luck-of-the-draw—did you reach a good agent? ASAPP makes every agent your best agent. Watch now
Macario Namie
Marketing
What’s different about the ASAPP approach to agent efficiency?
It’s possible to radically improve agent productivity AND increase customer satisfaction at the same time. ASAPP does it in a way agents and customers love. Watch now
Ted Burke
Director, Product Management, ASAPP
