Measuring Success
How to improve throughput by increasing concurrency—Part 2 of 2
Increase throughput by empowering your agents to manage multiple conversations at once, and by increasing contact volume for these agents. Read more
Mike Friedman
Head of Business Operations, ASAPP
Why is it important to have a deep AI research team?
Creating AI solutions that increase both efficiency and customer satisfaction requires innovation in research, engineering, and product. Here’s how ASAPP does it. Watch now
S.R.K Branavan, PhD
VP of Research at ASAPP
What’s so different about the ASAPP approach to customer experience?
Great customer experience shouldn’t be luck-of-the-draw—did you reach a good agent? ASAPP makes every agent your best agent. Watch now
Macario Namie
Marketing
How to improve throughput by increasing concurrency
Make it easier for agents to manage more than one conversation at a time—in a way your customers will love—and watch throughput soar. Read more
Mike Friedman
Head of Business Operations, ASAPP
How agents informed an AI-driven feature that saves 30 seconds of handle time
Reducing AHT—average handle time—can mean big cost savings for contact centers. See how agents informed a new AI-driven capability—with great results. Read more
Cosima Travis
Director of Product Management, ASAPP
What’s different about the ASAPP approach to agent efficiency?
It’s possible to radically improve agent productivity AND increase customer satisfaction at the same time. ASAPP does it in a way agents and customers love. Watch now
Ted Burke
Director, Product Management, ASAPP
How can AI change the customer experience?
After 30 years with few changes in the contact center, AI technology is radically improving productivity in a way that both customers and agents love. Watch now
Rick Hoefert
Chief Customer Officer, ASAPP
