Measuring Success
To realize Forrester’s vision of conversational intelligence, a human focus is needed.
Forrester Research names ASAPP among the leading conversational intelligence providers, recognition for delivering CX performance improvements at scale. Read more
Macario Namie
Chief Marketing Officer, ASAPP
Task-oriented dialogue systems could be better. Here’s a new dataset to help.
Dialogue State Tracking has run its course. That’s why we’re establishing a new Action-Based Conversations Dataset. Read more
Derek Chen
Research Scientist at ASAPP
Are you missing key revenue growth opportunities?
Identify best prospects and proactively engage them (at the right time) to close more sales. Learn how to grow revenue with the help of machine learning. Watch now
Michael Lawder
Chief Experience Officer, ASAPP
Can your sales agents generate more revenue?
Customers are eager to take care of shopping needs by messaging with agents. See how you can grow revenue by using AI to empower your digital sales team. Watch now
Rachel Knaster
Chief Product Officer, ASAPP
A very different perspective on customer experience
Create a persistent relationship with your customers across channels, meet them with context however they contact you. And, empower every agent to serve them best. Watch now
Gustavo Sapoznik
Founder and CEO, ASAPP
Why AHT isn’t the right measure in an asynchronous and multi-channel world
How should we be measuring agent efficiency when it comes to concurrent digital conversations? In a multi-channel world, is AHT really the right metric to gauge CX success? Read more
Heather Reed, PhD
Data Scientist, ASAPP
A silver bullet to end the conflict between lower cost and better customer service
It’s hard to balance support costs and great care. Skip the compromises with a new approach that delivers breakthrough results on both fronts. Watch now
Michael Lawder
Chief Experience Officer, ASAPP
If you’re missing the signals you’ll likely miss the sale
Close more sales by knowing exactly what to say and when to say it. Engage AI to monitor signals, predict how to get your best results. Watch now
Macario Namie
Chief Marketing Officer, ASAPP
Automation or agent? A fluid mix gets best results.
Integrate AI-driven automation seamlessly into agent workflows for higher productivity, greater customer satisfaction. Watch now
Rachel Knaster
Chief Product Officer, ASAPP
Increasing human productivity is key to transforming CX
True CX innovation requires a focus on the agents who interact with your customers all day. Watch now
Gustavo Sapoznik
Founder and CEO, ASAPP