Machine Learning

ASAPP—Gustavo Sapoznik

Our big product visions are unlocked by our deep research capabilities

ASAPP has an innovative vision for how to solve CX performance problems. To achieve this vision, our research team continually pushes the boundaries of what’s possible in AI. Watch now

Gustavo Sapoznik
Gustavo Sapoznik

Founder and CEO, ASAPP

ASAPP—Gustavo Sapoznik
ASAPP—Research feeds product innovation

Research feeds product innovation

Real product innovation is born from machine learning research—and a passion for doing things that have never been done before. Watch now

Sam Altschul
Sam Altschul, PhD

Machine Learning Scientist, ASAPP

ASAPP—Research feeds product innovation
ASAPP—How machine learning delivers a custom solution for every enterprise

How machine learning delivers a custom solution for every enterprise

ASAPP AI models continuously learn from every customer interaction to optimize for your business. Learn why this advanced machine learning is radically more efficient than rules-based systems. Watch now

Michael Griffiths
Michael Griffiths

Data Scientist, ASAPP

ASAPP—How machine learning delivers a custom solution for every enterprise
ASAPP—Academic research vs. solving real world problems

Academic research vs. solving real world problems

Pushing the limits of AI and taking it beyond exploration to solve real world problems requires great collaboration between our Research and Product teams. Watch now

S. R. K. Branavan
S.R.K Branavan, PhD

VP of Research at ASAPP

ASAPP—Academic research vs. solving real world problems
ASAPP—Hidden anomalies—and why you might want to find them.

Hidden anomalies—and why you might want to find them.

If you only watch for outliers you may miss important anomalies that can impact your business. Learn how ASAPP Data Scientists are spotting hidden insight. Watch now

Sam Altschul
Sam Altschul, PhD

Machine Learning Scientist, ASAPP

ASAPP—Hidden anomalies—and why you might want to find them.
ASAPP—Solving contact center challenges with data

Solving contact center challenges with data

Instead of talking about AI to replace humans, what if we use AI to help them? When machine and human intelligence work together you get breakthrough results. Watch now

Heather Reed
Heather Reed, PhD

Data Scientist, ASAPP

ASAPP—Solving contact center challenges with data
ASAPP—Gustavo Sapoznik

What does AI Native® technology mean for innovation in customer experience?

Real digital transformation only happens when you reimagine what’s possible with machine learning at the core. That’s what ASAPP does—and it’s changing customer experience. Watch now

Gustavo Sapoznik
Gustavo Sapoznik

Founder and CEO, ASAPP

ASAPP—Gustavo Sapoznik
ASAPP—Why is it important to have a deep AI research team?

Why is it important to have a deep AI research team?

Creating AI solutions that increase both efficiency and customer satisfaction requires innovation in research, engineering, and product. Here’s how ASAPP does it. Watch now

S. R. K. Branavan
S.R.K Branavan, PhD

VP of Research at ASAPP

ASAPP—Why is it important to have a deep AI research team?
ASAPP—What does it mean to augment an agent?

What does it mean to augment an agent?

When artificial intelligence and machine learning assist contact center agents both consumer companies and the customer they serve win. Watch now

Yvette Kanouff
Yvette Kanouff

Partner of JC2 Ventures and Advisor to ASAPP

ASAPP—What does it mean to augment an agent?