Digital Engagement

Filter By Content Type

All
Articles
Videos

Browse By Topic

View all

Customer ExperienceAgentsR&D InnovationsMeasuring SuccessAutomationContact CenterMachine LearningAI Native®TranscriptionSpeech-to-textWorkflowsAI ResearchDigital EngagementFuture of CXConcurrencyVoice of the CustomerNLUASRNLP
ASAPP—Automation Should Help Resolve, Not Deflect

Article

Automation should help resolve, not deflect

Playing “keep the customer away from the agent” is a lousy use of automation. A better strategy: Use automation to help the agent resolve customer issues. Read more

AustinMeyer
Austin Meyer

Head of Solution Design at ASAPP

ASAPP—Automation Should Help Resolve, Not Deflect