Digital Engagement

ASAPP—Automation Should Help Resolve, Not Deflect

Automation should help resolve, not deflect

Playing “keep the customer away from the agent” is a lousy use of automation. A better strategy: Use automation to help the agent resolve customer issues. Read more

AustinMeyer
Austin Meyer

Head of Solution Design at ASAPP

ASAPP—Automation Should Help Resolve, Not Deflect