Customer Experience

ASAPP—Rick Hoefert

How can AI change the customer experience?

After 30 years with few changes in the contact center, AI technology is radically improving productivity in a way that both customers and agents love. Watch now

Rick Hoefert
Rick Hoefert

Chief Customer Officer, ASAPP

ASAPP—Rick Hoefert
ASAPP—What does it mean to augment an agent?

What does it mean to augment an agent?

When artificial intelligence and machine learning assist contact center agents both consumer companies and the customer they serve win. Watch now

Yvette Kanouff
Yvette Kanouff

Partner of JC2 Ventures and Advisor to ASAPP

ASAPP—What does it mean to augment an agent?
ASAPP—To Extraordinary Circumstances We Must Apply Extraordinary Remedies

To extraordinary circumstances we must apply extraordinary remedies

ASAPP founder Gustavo Sapoznik started an AI research company to solve large enterprise business problems. Read his vision for the future of machine learning and CX. Read more

Gustavo Sapoznik
Gustavo Sapoznik

Founder and CEO, ASAPP

ASAPP—To Extraordinary Circumstances We Must Apply Extraordinary Remedies
ASAPP—An Urgent Case for Supporting your Contact Center Agents with AI That was Built for Them

An urgent case to support contact center agents with AI built for them

Are you doing everything you can to support your frontline? See how AI can make contact center agents happier AND more productive. Read more

Rachel Knaster
Rachel Knaster

Chief Product Officer, ASAPP

ASAPP—An Urgent Case for Supporting your Contact Center Agents with AI That was Built for Them