Customer Experience
How can AI change the customer experience?
After 30 years with few changes in the contact center, AI technology is radically improving productivity in a way that both customers and agents love. Watch now
Rick Hoefert
Chief Customer Officer, ASAPP
What does it mean to augment an agent?
When artificial intelligence and machine learning assist contact center agents both consumer companies and the customer they serve win. Watch now
Yvette Kanouff
Partner of JC2 Ventures and Advisor to ASAPP
To extraordinary circumstances we must apply extraordinary remedies
ASAPP founder Gustavo Sapoznik started an AI research company to solve large enterprise business problems. Read his vision for the future of machine learning and CX. Read more
Gustavo Sapoznik
Founder and CEO, ASAPP
An urgent case to support contact center agents with AI built for them
Are you doing everything you can to support your frontline? See how AI can make contact center agents happier AND more productive. Read more
Rachel Knaster
Chief Product Officer, ASAPP