Customer Experience

ASAPP—The Chatbot Backlash

The chatbot backlash

Chatbots and IVRs have got a bad name. But there is a place for them in digital CX strategy. See how the right automated chat can help agents better serve customer needs. Read more

Michael Griffiths
Michael Griffiths

Data Scientist, ASAPP

ASAPP—The Chatbot Backlash
ASAPP—The Hidden Ways AI in Transcriptions and Speech Analytics Transform CX

The hidden ways AI-driven speech transcription and analytics improve CX performance

Learn how real-time transcription and analysis of every interaction can help you transform contact center performance and improve customer satisfaction, with actionable insights into both. Read more

Chris Arnold
Chris Arnold

VP, Contact Center Strategy, ASAPP

ASAPP—The Hidden Ways AI in Transcriptions and Speech Analytics Transform CX
ASAPP—Yvette Kanouff

Cutting through the complexity using AI

Service providers should do everything possible to help their agents resolve issues faster and with a higher degree of accuracy. Learn how ASAPP AI takes CX performance to new heights. Watch now

Yvette Kanouff
Yvette Kanouff

Partner of JC2 Ventures and Advisor to ASAPP

ASAPP—Yvette Kanouff
ASAPP—Many channels, one conversational thread. It's what consumers expect.

Many channels, one conversational thread. It’s what consumers expect.

Customers want to have a singular relationship with your company—a single record of truth no matter how they contact you—on voice or digital channels. ASAPP makes it happen. Watch now

Joshua Lachter
Joshua Lachter

VP, Business Development at ASAPP

ASAPP—Many channels, one conversational thread. It's what consumers expect.
ASAPP—Macario Namie

How AI gives your agent superpowers

Serve customers on both voice and digital channels much more efficiently. Engage the power of AI to advance CX performance as well as customer satisfaction. Watch now

Macario Namie
Macario Namie

Marketing

ASAPP—Macario Namie
ASAPP—Fast, accurate transcription and analytics can transform your business

Fast, accurate transcription and analytics can transform your business

Real-time highly accurate transcription that feeds analytics for immediate action can significatly improve CX performance and customer satisfaction. Watch now

Tao Ma
Tao Ma, PhD

VP of Language Technology group at ASAPP

ASAPP—Fast, accurate transcription and analytics can transform your business
ASAPP—Rachel Knaster

How a focus on agents pays off big

Your contact center agents play a critical role in how your customers experience your brand. The right focus on those agents can deliver big benefits for your company. Watch now

Rachel Knaster
Rachel Knaster

Chief Product Officer, ASAPP

ASAPP—Rachel Knaster
ASAPP—The Richest CX Data on Earth Isn't Being Mined

The richest CX data on earth isn’t being mined

No new insights in CX? There’s gold in all those customer interactions—you just have to know how to mine it. See how AI gives you measurable advantages. Read more

Chris Arnold
Chris Arnold

VP, Contact Center Strategy, ASAPP

ASAPP—The Richest CX Data on Earth Isn't Being Mined
ASAPP—How can you better serve your customers? Start by helping your agents.

How can you better serve your customers? Start by helping your agents.

Savvy CX teams know that a well-engaged agent team directly translates to better experience for customers as well as lower agent churn. Here’s how some use AI to keep agents happy. Read more

Kari Gerster
Kari Gerster

VP, Product Marketing, ASAPP

ASAPP—How can you better serve your customers? Start by helping your agents.
ASAPP—Frankenstack technology impedes contact center performance.

Frankenstack technology impedes contact center performance.

Consumer expectations have grown. Use artificial intelligence to overcome the limitations of disparate technology–and increase performance exponentially. Watch now

Joshua Lachter
Joshua Lachter

VP, Business Development at ASAPP

ASAPP—Frankenstack technology impedes contact center performance.