Customer Experience
The chatbot backlash
Chatbots and IVRs have got a bad name. But there is a place for them in digital CX strategy. See how the right automated chat can help agents better serve customer needs. Read more
Michael Griffiths
Data Scientist, ASAPP
The hidden ways AI-driven speech transcription and analytics improve CX performance
Learn how real-time transcription and analysis of every interaction can help you transform contact center performance and improve customer satisfaction, with actionable insights into both. Read more
Chris Arnold
VP, Contact Center Strategy, ASAPP
Cutting through the complexity using AI
Service providers should do everything possible to help their agents resolve issues faster and with a higher degree of accuracy. Learn how ASAPP AI takes CX performance to new heights. Watch now
Yvette Kanouff
Partner of JC2 Ventures and Advisor to ASAPP
Many channels, one conversational thread. It’s what consumers expect.
Customers want to have a singular relationship with your company—a single record of truth no matter how they contact you—on voice or digital channels. ASAPP makes it happen. Watch now
Joshua Lachter
VP, Business Development at ASAPP
How AI gives your agent superpowers
Serve customers on both voice and digital channels much more efficiently. Engage the power of AI to advance CX performance as well as customer satisfaction. Watch now
Macario Namie
Marketing
Fast, accurate transcription and analytics can transform your business
Real-time highly accurate transcription that feeds analytics for immediate action can significatly improve CX performance and customer satisfaction. Watch now
Tao Ma, PhD
VP of Language Technology group at ASAPP
How a focus on agents pays off big
Your contact center agents play a critical role in how your customers experience your brand. The right focus on those agents can deliver big benefits for your company. Watch now
Rachel Knaster
Chief Product Officer, ASAPP
The richest CX data on earth isn’t being mined
No new insights in CX? There’s gold in all those customer interactions—you just have to know how to mine it. See how AI gives you measurable advantages. Read more
Chris Arnold
VP, Contact Center Strategy, ASAPP
How can you better serve your customers? Start by helping your agents.
Savvy CX teams know that a well-engaged agent team directly translates to better experience for customers as well as lower agent churn. Here’s how some use AI to keep agents happy. Read more
Kari Gerster
VP, Product Marketing, ASAPP
Frankenstack technology impedes contact center performance.
Consumer expectations have grown. Use artificial intelligence to overcome the limitations of disparate technology–and increase performance exponentially. Watch now
Joshua Lachter
VP, Business Development at ASAPP
