Customer Experience

ASAPP—Gustavo Sapoznik

A very different perspective on customer experience

Create a persistent relationship with your customers across channels, meet them with context however they contact you. And, empower every agent to serve them best. Watch now

Gustavo Sapoznik
Gustavo Sapoznik

Founder and CEO, ASAPP

ASAPP—Gustavo Sapoznik
ASAPP—Think beyond the bot: 3 proven strategies for digital-first business success

Think beyond the bot: 3 proven strategies for digital-first business success

Digital CX has changed. Consumers today expect a seamless experience across channels. Learn how the latest innovations in AI are helping organizations meet new demands. Read more

Michael Lawder
Michael Lawder

Chief Experience Officer, ASAPP

ASAPP—Think beyond the bot: 3 proven strategies for digital-first business success
ASAPP—Michael Lawder

A silver bullet to end the conflict between lower cost and better customer service

It’s hard to balance support costs and great care. Skip the compromises with a new approach that delivers breakthrough results on both fronts. Watch now

Michael Lawder
Michael Lawder

Chief Experience Officer, ASAPP

ASAPP—Michael Lawder
ASAPP—Modern CX Teams: What do they have that you don’t?

Modern CX Teams: What do they have that you don’t?

Digital strategy isn’t limited to chatbots and IVRs. Innovations in AI create new opportunities for personalized engagement on channels your customers prefer. Read more

Michael Lawder
Michael Lawder

Chief Experience Officer, ASAPP

ASAPP—Modern CX Teams: What do they have that you don’t?
ASAPP—Macario Namie

If you’re missing the signals you’ll likely miss the sale

Close more sales by knowing exactly what to say and when to say it. Engage AI to monitor signals, predict how to get your best results. Watch now

Macario Namie
Macario Namie

Chief Marketing Officer, ASAPP

ASAPP—Macario Namie
ASAPP—Time to rethink customer service

It’s time to rethink customer service

New technology makes old compromises unnecessary. Here’s insight on the future of CX—where high efficiency and great customer experience coincide. Read more

Michael Lawder
Michael Lawder

Chief Experience Officer, ASAPP

ASAPP—Time to rethink customer service
ASAPP—Rachel Knaster

Automation or agent? A fluid mix gets best results.

Integrate AI-driven automation seamlessly into agent workflows for higher productivity, greater customer satisfaction. Watch now

Rachel Knaster
Rachel Knaster

Chief Product Officer, ASAPP

ASAPP—Rachel Knaster
ASAPP—Gustavo Sapoznik

Increasing human productivity is key to transforming CX

True CX innovation requires a focus on the agents who interact with your customers all day. Watch now

Gustavo Sapoznik
Gustavo Sapoznik

Founder and CEO, ASAPP

ASAPP—Gustavo Sapoznik
ASAPP—Michael Lawder

Using voice of the customer to drive conversation-powered operations

Your customers are talking to you. Are you listening? Use the voice of the customer data from every conversation on every channel to inform your business. Watch now

Michael Lawder
Michael Lawder

Chief Experience Officer, ASAPP

ASAPP—Michael Lawder
ASAPP—The key to happy customers? Learn from your best agents.

The key to happy customers? Learn from your best agents.

What do your best agents do to create great experiences for your customers? Use the power of AI to learn and share that learning across your team. Watch now

Judith Spitz
Judith Spitz, PhD

Advisor, ASAPP

ASAPP—The key to happy customers? Learn from your best agents.