Contact Center

ASAPP - Not all automation is the same

Not all automation is the same

Where is automation the most impactful? Our AI models specialize in automating even the most difficult parts of customer interactions. Read more

Heather Reed
Heather Reed, PhD

Data Scientist, ASAPP

ASAPP - Not all automation is the same
ASAPP - A contact center case study about call summarization strategies

A contact center case study about call summarization strategies

Is your call summarization strategy failing you? Learn from a large enterprise contact center’s mistakes. Read more

Gonzalo Chebi
Gonzalo Chebi, PhD

Data Scientist

ASAPP - A contact center case study about call summarization strategies
ASAPP - Designed to be proficient on Day 1

Designed to be proficient on day 1

By combining an intuitive user experience with AI-driven recommendations, you can radically improve the onboarding process. Here’s our approach to making agents successful, faster. Read more

Brad Stell
Brad Stell

VP, Product Design

ASAPP - Designed to be proficient on Day 1
ASAPP - How anomaly detection helps you handle the unexpected

How anomaly detection helps you handle the unexpected

CX teams can identify and react to unexpected customer behavior faster using ASAPP anomaly detection. Learn what makes our models so effective. Read more

Sam Altschul
Sam Altschul, PhD

Machine Learning Scientist, ASAPP

ASAPP - How anomaly detection helps you handle the unexpected
ASAPP—How do you know if ML-based features are really working?

How do you know if ML-based features are really working?

How do you measure efficiency and effectiveness in your contact center—for individual agents and for the team as a whole? Gain insight from our CX pros working with large consumer brands. Read more

Jonathan Rossi
Jonathan Rossi

Senior Customer Success Manager at ASAPP

ASAPP—How do you know if ML-based features are really working?
ASAPP—To realize Forrester’s vision of conversational intelligence, a human focus is needed.

To realize Forrester’s vision of conversational intelligence, a human focus is needed.

Forrester Research names ASAPP among the leading conversational intelligence providers, recognition for delivering CX performance improvements at scale. Read more

Macario Namie
Macario Namie

Marketing

ASAPP—To realize Forrester’s vision of conversational intelligence, a human focus is needed.
ASAPP—When automation is ‘all or nothing’—what are you missing?

When automation is ‘all or nothing’—what are you missing?

Automation or agent? The best results are achieved when you integrate AI into human workflows, optimizing efficiency for both live interactions and self-serve. Read more

Michael Lawder
Michael Lawder

Chief Experience Officer, ASAPP

ASAPP—When automation is ‘all or nothing’—what are you missing?
ASAPP—Are you tapping into the power of personalization?

Are you tapping into the power of personalization?

Innovations in AI and machine learning allow you to offer more predictive, personalized engagement. See how improving the customer experience can not only increase loyalty, but boost your marketing ROI. Read more

Michael Lawder
Michael Lawder

Chief Experience Officer, ASAPP

ASAPP—Are you tapping into the power of personalization?
ASAPP—Think beyond the bot: 3 proven strategies for digital-first business success

Think beyond the bot: 3 proven strategies for digital-first business success

Digital CX has changed. Consumers today expect a seamless experience across channels. Learn how the latest innovations in AI are helping organizations meet new demands. Read more

Michael Lawder
Michael Lawder

Chief Experience Officer, ASAPP

ASAPP—Think beyond the bot: 3 proven strategies for digital-first business success
ASAPP—Modern CX Teams: What do they have that you don’t?

Modern CX Teams: What do they have that you don’t?

Digital strategy isn’t limited to chatbots and IVRs. Innovations in AI create new opportunities for personalized engagement on channels your customers prefer. Read more

Michael Lawder
Michael Lawder

Chief Experience Officer, ASAPP

ASAPP—Modern CX Teams: What do they have that you don’t?