Contact Center

ASAPP—Solving contact center challenges with data

Solving contact center challenges with data

Instead of talking about AI to replace humans, what if we use AI to help them? When machine and human intelligence work together you get breakthrough results. Watch now

Heather Reed
Heather Reed, PhD

Data Scientist, ASAPP

ASAPP—Solving contact center challenges with data
ASAPP—Tightening budgets and ambitious goals in the contact center

Tightening budgets and ambitious goals in the contact center

Customer experience leaders—see how the AI platform can help you reduce costs and grow revenue in a way that makes both your customers and your contact center agents happy. Read more

Pierre Zum Buttel
Pierre Zum Buttel

Head of Business Value Services, ASAPP

ASAPP—Tightening budgets and ambitious goals in the contact center
ASAPP—How to Improve Throughput by Increasing Concurrency—Part 2 of 2

How to improve throughput by increasing concurrency—Part 2 of 2

Increase throughput by empowering your agents to manage multiple conversations at once, and by increasing contact volume for these agents. Read more

Mike Friedman
Mike Friedman

Head of Business Operations, ASAPP

ASAPP—How to Improve Throughput by Increasing Concurrency—Part 2 of 2
ASAPP—Transforming and Innovating the Customer Experience—My Journey Comes Full Circle as ASAPP Chief Experience Officer

Transforming the customer experience: My full-circle journey to ASAPP Chief Experience Officer

Seeing the power of AI to deliver true innovation to contact center operations and transform customer experience, Michael Lawder joins ASAPP as Chief Experience Officer. Read more

Michael Lawder
Michael Lawder

Chief Experience Officer, ASAPP

ASAPP—Transforming and Innovating the Customer Experience—My Journey Comes Full Circle as ASAPP Chief Experience Officer
ASAPP—Five Capabilities Your Contact Center Should Have in a Post-COVID-19 World

Five capabilities your contact center should have in a post-COVID-19 world

Gain quick insight into the contact center capabilities you need in order to provide experiences that delight our customers while meeting budget pressures — with an eye on scaling in the years ahead. Read more

Rick Hoefert
Rick Hoefert

Chief Customer Officer, ASAPP

ASAPP—Five Capabilities Your Contact Center Should Have in a Post-COVID-19 World