Contact Center
Solving contact center challenges with data
Instead of talking about AI to replace humans, what if we use AI to help them? When machine and human intelligence work together you get breakthrough results. Watch now
Heather Reed, PhD
Data Scientist, ASAPP
Tightening budgets and ambitious goals in the contact center
Customer experience leaders—see how the AI platform can help you reduce costs and grow revenue in a way that makes both your customers and your contact center agents happy. Read more
Pierre Zum Buttel
Head of Business Value Services, ASAPP
How to improve throughput by increasing concurrency—Part 2 of 2
Increase throughput by empowering your agents to manage multiple conversations at once, and by increasing contact volume for these agents. Read more
Mike Friedman
Head of Business Operations, ASAPP
Transforming the customer experience: My full-circle journey to ASAPP Chief Experience Officer
Seeing the power of AI to deliver true innovation to contact center operations and transform customer experience, Michael Lawder joins ASAPP as Chief Experience Officer. Read more
Michael Lawder
Chief Experience Officer, ASAPP
Five capabilities your contact center should have in a post-COVID-19 world
Gain quick insight into the contact center capabilities you need in order to provide experiences that delight our customers while meeting budget pressures — with an eye on scaling in the years ahead. Read more
Rick Hoefert
Chief Customer Officer, ASAPP