Automation

What’s different about the ASAPP approach to agent efficiency?

Open the door to automation with JourneyInsight

Learn where you have inefficiencies and get insights powered by a 360 degree view of every workflow in your contact center. Watch now

Ted Burke
Ted Burke

Director, Product Management, ASAPP

What’s different about the ASAPP approach to agent efficiency?
ASAPP - Why its so challenging to map Agent Journeys™

Why its so challenging to map Agent Journeys

It isn’t easy to get a holistic view of how contact center agents spend their time to inform optimization. ASAPP Chief Scientist, Ryan McDonald explains why. Watch now

Ryan McDonald
Ryan McDonald, PhD

Chief Scientist at ASAPP

ASAPP - Why its so challenging to map Agent Journeys™

Is your technology working against your agents?

Stop building walls around your agents. Instead of damaging the relationship between you and your customers, help your agents collaborate with AI technology. Watch now

Judith Spitz
Judith Spitz, PhD

Advisor, ASAPP

ASAPP—Michael Lawder

Are you missing key revenue growth opportunities?

Identify best prospects and proactively engage them (at the right time) to close more sales. Learn how to grow revenue with the help of machine learning. Watch now

Michael Lawder
Michael Lawder

Chief Experience Officer, ASAPP

ASAPP—Michael Lawder
ASAPP—Rachel Knaster

Automation or agent? A fluid mix gets best results.

Integrate AI-driven automation seamlessly into agent workflows for higher productivity, greater customer satisfaction. Watch now

Rachel Knaster
Rachel Knaster

Chief Product Officer, ASAPP

ASAPP—Rachel Knaster
ASAPP—What’s wrong with an automation vs human approach?

What’s wrong with an automation vs human approach?

Revolutionary thinking drives high-impact results. Here’s why automation should be used to empower human agents, not replace them. Watch now

Judith Spitz
Judith Spitz, PhD

Advisor, ASAPP

ASAPP—What’s wrong with an automation vs human approach?