AI Native®

ASAPP—How do you find automation workflows for your contact center?

How do you find automation workflows for your contact center?

How do you identify the right workflows to automate in the contact center? And quickly implement them? ASAPP was awarded a patent for the technology to meet this challenge. Read more

Michael Griffiths
Michael Griffiths

Data Scientist, ASAPP

ASAPP—How do you find automation workflows for your contact center?
Gartner Recognizes ASAPP for Continuous Intelligence in CX

Gartner Recognizes ASAPP for Continuous Intelligence in CX

Gartner names ASAPP as a “Cool Vendor” for 2021, recognizing the company’s work at the intersection of artificial intelligence (AI) and customer experience (CX). Read more

Macario Namie
Macario Namie

Chief Marketing Officer, ASAPP

Gartner Recognizes ASAPP for Continuous Intelligence in CX
ASAPP—Does AI really improve agent efficiency?

Does AI really improve agent efficiency?

How does AI augmentation impact agent productivity? Here’s how we measure improvements in throughput, looking at agent handle time (AHT) and concurrency. Read more

Heather Reed
Heather Reed, PhD

Data Scientist, ASAPP

ASAPP—Does AI really improve agent efficiency?
ASAPP—Tightening budgets and ambitious goals in the contact center

Tightening budgets and ambitious goals in the contact center

Customer experience leaders—see how the AI platform can help you reduce costs and grow revenue in a way that makes both your customers and your contact center agents happy. Read more

Pierre Zum Buttel
Pierre Zum Buttel

Head of Business Value Services, ASAPP

ASAPP—Tightening budgets and ambitious goals in the contact center
ASAPP—To Extraordinary Circumstances We Must Apply Extraordinary Remedies

To extraordinary circumstances we must apply extraordinary remedies

ASAPP founder Gustavo Sapoznik started an AI research company to solve large enterprise business problems. Read his vision for the future of machine learning and CX. Read more

Gustavo Sapoznik
Gustavo Sapoznik

Founder and CEO, ASAPP

ASAPP—To Extraordinary Circumstances We Must Apply Extraordinary Remedies
ASAPP—An Urgent Case for Supporting your Contact Center Agents with AI That was Built for Them

An urgent case to support contact center agents with AI built for them

Are you doing everything you can to support your frontline? See how AI can make contact center agents happier AND more productive. Read more

Rachel Knaster
Rachel Knaster

Chief Product Officer, ASAPP

ASAPP—An Urgent Case for Supporting your Contact Center Agents with AI That was Built for Them