How does AI augmentation impact agent productivity? Here’s how we measure improvements in throughput, looking at agent handle time (AHT) and concurrency. Read more

Chatbots and IVRs have got a bad name. But there is a place for them in digital CX strategy. See how the right automated chat can help agents better serve customer needs. Read more

Serve customers on both voice and digital channels much more efficiently. Engage the power of AI to advance CX performance as well as customer satisfaction. Watch now

Your contact center agents play a critical role in how your customers experience your brand. The right focus on those agents can deliver big benefits for your company. Watch now

Savvy CX teams know that a well-engaged agent team directly translates to better experience for customers as well as lower agent churn. Here’s how some use AI to keep agents happy. Read more

Customer experience leaders—see how the AI platform can help you reduce costs and grow revenue in a way that makes both your customers and your contact center agents happy. Read more

Increase throughput by empowering your agents to manage multiple conversations at once, and by increasing contact volume for these agents. Read more

Great customer experience shouldn’t be luck-of-the-draw—did you reach a good agent? ASAPP makes every agent your best agent. Watch now

Playihg “keep the customer away from the agent” is a lousy use of automation. A better strategy: Use automatoin to help the agent resolve customer issues. Read more

Make it easier for agents to manage more than one conversation at a time—in a way your customers will love—and watch throughput soar. Read more