Agents
It’s time to rethink customer service
New technology makes old compromises unnecessary. Here’s insight on the future of CX—where high efficiency and great customer experience coincide. Read more

Michael Lawder
Chief Experience Officer, ASAPP
The brittleness of RPA is failing you
Overcome the limitations of RPA with AI-driven automation that helps your agents more efficiently navigate a myriad of back office systems. Read more

Nicolás D’Ippolito, PhD
Head of Engineering
Increasing human productivity is key to transforming CX
True CX innovation requires a focus on the agents who interact with your customers all day. Watch now

Gustavo Sapoznik
Founder and CEO, ASAPP
The key to happy customers? Learn from your best agents.
What do your best agents do to create great experiences for your customers? Use the power of AI to learn and share that learning across your team. Watch now

Judith Spitz, PhD
Advisor, ASAPP
Help your WFH agents serve your customers better
Give your WFH agents what they need to provide great customer service. Better than a swivel to ask a neighbor, our AI platform offers support throughout every interaction. Watch now

Rachel Knaster
Chief Product Officer, ASAPP
Does AI really improve agent efficiency?
How does AI augmentation impact agent productivity? Here’s how we measure improvements in throughput, looking at agent handle time (AHT) and concurrency. Read more

Heather Reed, PhD
Data Scientist, ASAPP
The chatbot backlash
Chatbots and IVRs have got a bad name. But there is a place for them in digital CX strategy. See how the right automated chat can help agents better serve customer needs. Read more

Michael Griffiths
Data Scientist, ASAPP
How AI gives your agent superpowers
Serve customers on both voice and digital channels much more efficiently. Engage the power of AI to advance CX performance as well as customer satisfaction. Watch now

Macario Namie
Chief Marketing Officer, ASAPP
How a focus on agents pays off big
Your contact center agents play a critical role in how your customers experience your brand. The right focus on those agents can deliver big benefits for your company. Watch now

Rachel Knaster
Chief Product Officer, ASAPP
How can you better serve your customers? Start by helping your agents.
Savvy CX teams know that a well-engaged agent team directly translates to better experience for customers as well as lower agent churn. Here’s how some use AI to keep agents happy. Read more

Kari Gerster
VP, Product Marketing, ASAPP