Agents

ASAPP—Time to rethink customer service

It’s time to rethink customer service

New technology makes old compromises unnecessary. Here’s insight on the future of CX—where high efficiency and great customer experience coincide. Read more

Michael Lawder
Michael Lawder

Chief Experience Officer, ASAPP

ASAPP—Time to rethink customer service
ASAPP—Solving complex contact center challenges requires innovation.

The brittleness of RPA is failing you

Overcome the limitations of RPA with AI-driven automation that helps your agents more efficiently navigate a myriad of back office systems. Read more

Nicolás D'Ippolito
Nicolás D’Ippolito, PhD

Head of Engineering

ASAPP—Solving complex contact center challenges requires innovation.
ASAPP—Gustavo Sapoznik

Increasing human productivity is key to transforming CX

True CX innovation requires a focus on the agents who interact with your customers all day. Watch now

Gustavo Sapoznik
Gustavo Sapoznik

Founder and CEO, ASAPP

ASAPP—Gustavo Sapoznik
ASAPP—The key to happy customers? Learn from your best agents.

The key to happy customers? Learn from your best agents.

What do your best agents do to create great experiences for your customers? Use the power of AI to learn and share that learning across your team. Watch now

Judith Spitz
Judith Spitz, PhD

Advisor, ASAPP

ASAPP—The key to happy customers? Learn from your best agents.
ASAPP—Rachel Knaster

Help your WFH agents serve your customers better

Give your WFH agents what they need to provide great customer service. Better than a swivel to ask a neighbor, our AI platform offers support throughout every interaction. Watch now

Rachel Knaster
Rachel Knaster

Chief Product Officer, ASAPP

ASAPP—Rachel Knaster
ASAPP—Does AI really improve agent efficiency?

Does AI really improve agent efficiency?

How does AI augmentation impact agent productivity? Here’s how we measure improvements in throughput, looking at agent handle time (AHT) and concurrency. Read more

Heather Reed
Heather Reed, PhD

Data Scientist, ASAPP

ASAPP—Does AI really improve agent efficiency?
ASAPP—The Chatbot Backlash

The chatbot backlash

Chatbots and IVRs have got a bad name. But there is a place for them in digital CX strategy. See how the right automated chat can help agents better serve customer needs. Read more

Michael Griffiths
Michael Griffiths

Data Scientist, ASAPP

ASAPP—The Chatbot Backlash
ASAPP—Macario Namie

How AI gives your agent superpowers

Serve customers on both voice and digital channels much more efficiently. Engage the power of AI to advance CX performance as well as customer satisfaction. Watch now

Macario Namie
Macario Namie

Marketing

ASAPP—Macario Namie
ASAPP—Rachel Knaster

How a focus on agents pays off big

Your contact center agents play a critical role in how your customers experience your brand. The right focus on those agents can deliver big benefits for your company. Watch now

Rachel Knaster
Rachel Knaster

Chief Product Officer, ASAPP

ASAPP—Rachel Knaster
ASAPP—How can you better serve your customers? Start by helping your agents.

How can you better serve your customers? Start by helping your agents.

Savvy CX teams know that a well-engaged agent team directly translates to better experience for customers as well as lower agent churn. Here’s how some use AI to keep agents happy. Read more

Kari Gerster
Kari Gerster

VP, Product Marketing, ASAPP

ASAPP—How can you better serve your customers? Start by helping your agents.