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ASAPP—When automation is ‘all or nothing’—what are you missing?

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When automation is ‘all or nothing’—what are you missing?

Michael Lawder, Chief Experience Officer, ASAPP

ASAPP—The danger of only using containment rate to measure success

Article

The danger of only using containment rate to measure success

Bobby Kovalsky, Customer Experience Strategist at ASAPP

Video

Is your technology working against your agents?

Judith Spitz, PhD, Advisor, ASAPP

ASAPP—Tightening budgets and ambitious goals in the contact center

Article

Tightening budgets and ambitious goals in the contact center

Pierre Zum Buttel, Head of Business Value Services, ASAPP

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