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ASAPP—Academic research vs. solving real world problems

Academic research vs. solving real world problems

Pushing the limits of AI and taking it beyond exploration to solve real world problems requires great collaboration between our Research and Product teams. Watch now

S. R. K. Branavan
S.R.K Branavan, PhD

VP of Research at ASAPP

ASAPP—Academic research vs. solving real world problems
ASAPP—Hidden anomalies—and why you might want to find them.

Hidden anomalies—and why you might want to find them.

If you only watch for outliers you may miss important anomalies that can impact your business. Learn how ASAPP Data Scientists are spotting hidden insight. Watch now

Sam Altschul
Sam Altschul, PhD

Machine Learning Scientist, ASAPP

ASAPP—Hidden anomalies—and why you might want to find them.
ASAPP—Frankenstack technology impedes contact center performance.

Frankenstack technology impedes contact center performance.

Consumer expectations have grown. Use artificial intelligence to overcome the limitations of disparate technology–and increase performance exponentially. Watch now

Joshua Lachter
Joshua Lachter

VP, Business Development at ASAPP

ASAPP—Frankenstack technology impedes contact center performance.
ASAPP—One relationship, any channel. That's omnichannel excellence.

One relationship, any channel. That’s omnichannel excellence.

Let your customer’s engage with you on any channel—and even move between them—seamlessly. Voice, web, mobile. Here’s how to do it right. Watch now

Michael Griffiths
Michael Griffiths

Data Scientist, ASAPP

ASAPP—One relationship, any channel. That's omnichannel excellence.
ASAPP—Solving contact center challenges with data

Solving contact center challenges with data

Instead of talking about AI to replace humans, what if we use AI to help them? When machine and human intelligence work together you get breakthrough results. Watch now

Heather Reed
Heather Reed, PhD

Data Scientist, ASAPP

ASAPP—Solving contact center challenges with data
ASAPP—Gustavo Sapoznik

What does AI Native® technology mean for innovation in customer experience?

Real digital transformation only happens when you reimagine what’s possible with machine learning at the core. That’s what ASAPP does—and it’s changing customer experience. Watch now

Gustavo Sapoznik
Gustavo Sapoznik

Founder and CEO, ASAPP

ASAPP—Gustavo Sapoznik
ASAPP—Why is it important to have a deep AI research team?

Why is it important to have a deep AI research team?

Creating AI solutions that increase both efficiency and customer satisfaction requires innovation in research, engineering, and product. Here’s how ASAPP does it. Watch now

S. R. K. Branavan
S.R.K Branavan, PhD

VP of Research at ASAPP

ASAPP—Why is it important to have a deep AI research team?
ASAPP—Macario Namie

What’s so different about the ASAPP approach to customer experience?

Great customer experience shouldn’t be luck-of-the-draw—did you reach a good agent? ASAPP makes every agent your best agent. Watch now

Macario Namie
Macario Namie

Marketing

ASAPP—Macario Namie
ASAPP—How does AI-driven agent augmentation improve productivity?

How does AI-driven agent augmentation improve productivity?

Provide AI-driven assistance for your agents and they’ll know exactly what to say and what to do throughout each customer interaction. Watch now

Max Black
Max Black

VP of Customer Success at ASAPP

ASAPP—How does AI-driven agent augmentation improve productivity?
What’s different about the ASAPP approach to agent efficiency?

What’s different about the ASAPP approach to agent efficiency?

It’s possible to radically improve agent productivity AND increase customer satisfaction at the same time. ASAPP does it in a way agents and customers love. Watch now

Ted Burke
Ted Burke

Director, Product Management, ASAPP

What’s different about the ASAPP approach to agent efficiency?