The latest
Academic research vs. solving real world problems
Pushing the limits of AI and taking it beyond exploration to solve real world problems requires great collaboration between our Research and Product teams. Watch now

S.R.K Branavan, PhD
VP of Research at ASAPP
Hidden anomalies—and why you might want to find them.
If you only watch for outliers you may miss important anomalies that can impact your business. Learn how ASAPP Data Scientists are spotting hidden insight. Watch now

Sam Altschul, PhD
Machine Learning Scientist, ASAPP
Frankenstack technology impedes contact center performance.
Consumer expectations have grown. Use artificial intelligence to overcome the limitations of disparate technology–and increase performance exponentially. Watch now

Joshua Lachter
VP, Business Development at ASAPP
One relationship, any channel. That’s omnichannel excellence.
Let your customer’s engage with you on any channel—and even move between them—seamlessly. Voice, web, mobile. Here’s how to do it right. Watch now

Michael Griffiths
Data Scientist, ASAPP
Solving contact center challenges with data
Instead of talking about AI to replace humans, what if we use AI to help them? When machine and human intelligence work together you get breakthrough results. Watch now

Heather Reed, PhD
Data Scientist, ASAPP
What does AI Native® technology mean for innovation in customer experience?
Real digital transformation only happens when you reimagine what’s possible with machine learning at the core. That’s what ASAPP does—and it’s changing customer experience. Watch now

Gustavo Sapoznik
Founder and CEO, ASAPP
Why is it important to have a deep AI research team?
Creating AI solutions that increase both efficiency and customer satisfaction requires innovation in research, engineering, and product. Here’s how ASAPP does it. Watch now

S.R.K Branavan, PhD
VP of Research at ASAPP
What’s so different about the ASAPP approach to customer experience?
Great customer experience shouldn’t be luck-of-the-draw—did you reach a good agent? ASAPP makes every agent your best agent. Watch now

Macario Namie
Marketing
How does AI-driven agent augmentation improve productivity?
Provide AI-driven assistance for your agents and they’ll know exactly what to say and what to do throughout each customer interaction. Watch now

Max Black
VP of Customer Success at ASAPP
What’s different about the ASAPP approach to agent efficiency?
It’s possible to radically improve agent productivity AND increase customer satisfaction at the same time. ASAPP does it in a way agents and customers love. Watch now

Ted Burke
Director, Product Management, ASAPP