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ASAPP—Solving contact center challenges with data

Solving contact center challenges with data

Instead of talking about AI to replace humans, what if we use AI to help them? When machine and human intelligence work together you get breakthrough results. Watch now

Heather Reed
Heather Reed, PhD

Data Scientist, ASAPP

ASAPP—Solving contact center challenges with data
ASAPP—Gustavo Sapoznik

What does AI Native® technology mean for innovation in customer experience?

Real digital transformation only happens when you reimagine what’s possible with machine learning at the core. That’s what ASAPP does—and it’s changing customer experience. Watch now

Gustavo Sapoznik
Gustavo Sapoznik

Founder and CEO, ASAPP

ASAPP—Gustavo Sapoznik
ASAPP—Why is it important to have a deep AI research team?

Why is it important to have a deep AI research team?

Creating AI solutions that increase both efficiency and customer satisfaction requires innovation in research, engineering, and product. Here’s how ASAPP does it. Watch now

S. R. K. Branavan
S.R.K Branavan, PhD

VP of Research at ASAPP

ASAPP—Why is it important to have a deep AI research team?
ASAPP—Macario Namie

What’s so different about the ASAPP approach to customer experience?

Great customer experience shouldn’t be luck-of-the-draw—did you reach a good agent? ASAPP makes every agent your best agent. Watch now

Macario Namie
Macario Namie

Chief Marketing Officer, ASAPP

ASAPP—Macario Namie
ASAPP—How does AI-driven agent augmentation improve productivity?

How does AI-driven agent augmentation improve productivity?

Provide AI-driven assistance for your agents and they’ll know exactly what to say and what to do throughout each customer interaction. Watch now

Max Black
Max Black

VP of Customer Success at ASAPP

ASAPP—How does AI-driven agent augmentation improve productivity?
What’s different about the ASAPP approach to agent efficiency?

What’s different about the ASAPP approach to agent efficiency?

It’s possible to radically improve agent productivity AND increase customer satisfaction at the same time. ASAPP does it in a way agents and customers love. Watch now

Ted Burke
Ted Burke

Director, Product Management, ASAPP

What’s different about the ASAPP approach to agent efficiency?
ASAPP—What’s wrong with an automation vs human approach?

What’s wrong with an automation vs human approach?

Revolutionary thinking drives high-impact results. Here’s why automation should be used to empower human agents, not replace them. Watch now

Judith Spitz
Judith Spitz, PhD

Advisor, ASAPP

ASAPP—What’s wrong with an automation vs human approach?
ASAPP—Rick Hoefert

How can AI change the customer experience?

After 30 years with few changes in the contact center, AI technology is radically improving productivity in a way that both customers and agents love. Watch now

Rick Hoefert
Rick Hoefert

Chief Customer Officer, ASAPP

ASAPP—Rick Hoefert
ASAPP—What does it mean to augment an agent?

What does it mean to augment an agent?

When artificial intelligence and machine learning assist contact center agents both consumer companies and the customer they serve win. Watch now

Yvette Kanouff
Yvette Kanouff

Partner of JC2 Ventures and Advisor to ASAPP

ASAPP—What does it mean to augment an agent?