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ASAPP—The False Imperative of Customer Service Automation

The false imperative of customer service automation

Customers talking to agents is not a failure of automation. But thinking that the sole use of automation is to keep customers away from agents is a failure of the imagination. See what’s possible. Read more

Macario Namie
Macario Namie

Chief Marketing Officer, ASAPP

ASAPP—The False Imperative of Customer Service Automation
ASAPP—To Extraordinary Circumstances We Must Apply Extraordinary Remedies

To extraordinary circumstances we must apply extraordinary remedies

ASAPP founder Gustavo Sapoznik started an AI research company to solve large enterprise business problems. Read his vision for the future of machine learning and CX. Read more

Gustavo Sapoznik
Gustavo Sapoznik

Founder and CEO, ASAPP

ASAPP—To Extraordinary Circumstances We Must Apply Extraordinary Remedies
ASAPP—Collaboration in the Digital Age: The Value Proposition at the Intersection of People and Machines

Collaboration in the digital age: Value at the intersection of people and machines

Throw out the outdated idea that you have to decide between people and automation. The real win is when the two work together seamlessly. Read more

Judith Spitz
Judith Spitz, PhD

Advisor, ASAPP

ASAPP—Collaboration in the Digital Age: The Value Proposition at the Intersection of People and Machines
ASAPP—An Urgent Case for Supporting your Contact Center Agents with AI That was Built for Them

An urgent case to support contact center agents with AI built for them

Are you doing everything you can to support your frontline? See how AI can make contact center agents happier AND more productive. Read more

Rachel Knaster
Rachel Knaster

Chief Product Officer, ASAPP

ASAPP—An Urgent Case for Supporting your Contact Center Agents with AI That was Built for Them