The latest

ASAPP—Four AI-Centered CX Insights from Fortune 500 CXOs

Four AI-centered CX insights from fortune 500 CXOs

How do CXOs expect AI to improve customer experience? See what they say about innovations in automation to help agents, access richer insight, and more. Read more

Michael Lawder
Michael Lawder

Chief Experience Officer, ASAPP

ASAPP—Four AI-Centered CX Insights from Fortune 500 CXOs
ASAPP—Filling in the missing pieces for automation

Filling in the missing pieces for automation

Natural language input can be hard to classify. ASAPP research goes beyond conventional methods, building better systems to inform more accurate automation. Read more

Yoav Artzi
Yoav Artzi

Research Fellow at ASAPP

ASAPP—Filling in the missing pieces for automation
ASAPP—From Network Compression to DenseNets

From network compression to DenseNets

Neural Network Compression. What is it, and why does it matter? Here’s a look at what led to the development of DenseNets for parameter-efficient networks with significantly more accurate predictions. Read more

Kilian Weinberger
Kilian Weinberger, PhD

Principal Scientist and Head of ASAPP Ithaca Research Lab

ASAPP—From Network Compression to DenseNets
ASAPP—Why your digital messaging platform is failing you

Why your digital messaging platform is failing you

Messaging platforms may all seem the same—but legacy technology can’t deliver the breakthrough results that you’d get with a fully AI-driven system. Read more

Macario Namie
Macario Namie

Marketing

ASAPP—Why your digital messaging platform is failing you
ASAPP—Increasing Agent Concurrency without Overwhelming Agents

Increasing agent concurrency without overwhelming agents

Empower your agents to handle multiple conversations at once the smart way. Use machine learning to dynamically adjust concurrency based on multiple factors. Read more

Cosima Travis
Cosima Travis

Director of Product Management, ASAPP

ASAPP—Increasing Agent Concurrency without Overwhelming Agents
Why I joined ASAPP: This holistic approach takes AI to new levels

Why I joined ASAPP: Taking AI to new levels in enterprise solutions

Ryan McDonald, PhD shares his excitement about joining ASAPP, and the opportunity to build revolutionary products that are AI-centric from concept. Read more

Ryan McDonald
Ryan McDonald, PhD

Chief Scientist at ASAPP

Why I joined ASAPP: This holistic approach takes AI to new levels
ASAPP—Is your customer experience always getting smarter?

Is your customer experience always getting smarter?

Take CX performance to new heights. Use automation to support your agents in serving your customers well—in a way that chatbots alone simply can’t. Read more

Michael Lawder
Michael Lawder

Chief Experience Officer, ASAPP

ASAPP—Is your customer experience always getting smarter?
ASAPP—Are you tapping into the power of personalization?

Are you tapping into the power of personalization?

Innovations in AI and machine learning allow you to offer more predictive, personalized engagement. See how improving the customer experience can not only increase loyalty, but boost your marketing ROI. Read more

Michael Lawder
Michael Lawder

Chief Experience Officer, ASAPP

ASAPP—Are you tapping into the power of personalization?
ASAPP—Reducing the High Cost and Carbon Footprint of Training NLP Models With SRU ++

Reducing the high cost of training NLP models with SRU++

Highly expressive and efficient neural models can be designed using SRU++ with little attention computation needed. Read more

Tao Lei
Tao Lei, PhD

Research Leader and Scientist at ASAPP

ASAPP—Reducing the High Cost and Carbon Footprint of Training NLP Models With SRU ++
ASAPP—Why AHT Isn’t the Right Measure in an Asynchronous and Multi-Channel World

Why AHT isn’t the right measure in an asynchronous and multi-channel world

How should we be measuring agent efficiency when it comes to concurrent digital conversations? In a multi-channel world, is AHT really the right metric to gauge CX success? Read more

Heather Reed
Heather Reed, PhD

Data Scientist, ASAPP

ASAPP—Why AHT Isn’t the Right Measure in an Asynchronous and Multi-Channel World