The latest
Filling in the missing pieces for automation
Natural language input can be hard to classify. ASAPP research goes beyond conventional methods, building better systems to inform more accurate automation. Read more

Yoav Artzi
Research Fellow at ASAPP
From network compression to DenseNets
Neural Network Compression. What is it, and why does it matter? Here’s a look at what led to the development of DenseNets for parameter-efficient networks with significantly more accurate predictions. Read more

Kilian Weinberger, PhD
Principal Scientist and Head of ASAPP Ithaca Research Lab
Why your digital messaging platform is failing you
Messaging platforms may all seem the same—but legacy technology can’t deliver the breakthrough results that you’d get with a fully AI-driven system. Read more

Macario Namie
Chief Marketing Officer, ASAPP
Increasing agent concurrency without overwhelming agents
Empower your agents to handle multiple conversations at once the smart way. Use machine learning to dynamically adjust concurrency based on multiple factors. Read more

Cosima Travis
Director of Product Management, ASAPP
Why I joined ASAPP: Taking AI to new levels in enterprise solutions
Ryan McDonald, PhD shares his excitement about joining ASAPP, and the opportunity to build revolutionary products that are AI-centric from concept. Read more

Ryan McDonald, PhD
Chief Scientist at ASAPP
Is your customer experience always getting smarter?
Take CX performance to new heights. Use automation to support your agents in serving your customers well—in a way that chatbots alone simply can’t. Read more

Michael Lawder
Chief Experience Officer, ASAPP
Are you tapping into the power of personalization?
Innovations in AI and machine learning allow you to offer more predictive, personalized engagement. See how improving the customer experience can not only increase loyalty, but boost your marketing ROI. Read more

Michael Lawder
Chief Experience Officer, ASAPP
Reducing the high cost of training NLP models with SRU++
Highly expressive and efficient neural models can be designed using SRU++ with little attention computation needed. Read more

Tao Lei, PhD
Research Leader and Scientist at ASAPP
Why AHT isn’t the right measure in an asynchronous and multi-channel world
How should we be measuring agent efficiency when it comes to concurrent digital conversations? In a multi-channel world, is AHT really the right metric to gauge CX success? Read more

Heather Reed, PhD
Data Scientist, ASAPP
Think beyond the bot: 3 proven strategies for digital-first business success
Digital CX has changed. Consumers today expect a seamless experience across channels. Learn how the latest innovations in AI are helping organizations meet new demands. Read more

Michael Lawder
Chief Experience Officer, ASAPP