The latest
Introducing CLIP: A Dataset to Improve Continuity of Patient Care with Unsupervised NLP
In pursuit of our mission to enhance human performance and automate the world’s workflows, ASAPP is releasing one of the largest annotated datasets for clinical NLP. Read more
James Mullenbach
Research Engineer at ASAPP
Why companies who want true VoC need to engage the power of AI
Engage the power of AI to get rich voice of the customer (VoC) insight that you can act on right now. Build loyalty and grow CLV. Read more
Michael Lawder
Chief Experience Officer, ASAPP
To realize Forrester’s vision of conversational intelligence, a human focus is needed.
Forrester Research names ASAPP among the leading conversational intelligence providers, recognition for delivering CX performance improvements at scale. Read more
Macario Namie
Chief Marketing Officer, ASAPP
Why a little increase in transcription accuracy is such a big deal
Highly accurate speech-to-text transcription can provide tremendous value, but most off-the-shelf ASR models struggle with the words that matter most. Read more
Austin Meyer
Head of Solution Design at ASAPP
Gartner Recognizes ASAPP for Continuous Intelligence in CX
Gartner names ASAPP as a “Cool Vendor” for 2021, recognizing the company’s work at the intersection of artificial intelligence (AI) and customer experience (CX). Read more
Macario Namie
Chief Marketing Officer, ASAPP
Task-oriented dialogue systems could be better. Here’s a new dataset to help.
Dialogue State Tracking has run its course. That’s why we’re establishing a new Action-Based Conversations Dataset. Read more
Derek Chen
Research Scientist at ASAPP
When automation is ‘all or nothing’—what are you missing?
Automation or agent? The best results are achieved when you integrate AI into human workflows, optimizing efficiency for both live interactions and self-serve. Read more
Michael Lawder
Chief Experience Officer, ASAPP
Reduce wait times, increase CSAT scores. But, how?
Customers don’t like to wait. That’s no surprise. But, did you know keeping them waiting impacts CSAT scores, loyalty, and lifetime value? Read more
Denton Zhao
Data Scientist, ASAPP
Addressing instabilities for few-sample BERT fine-tuning
Building on recent advances in natural language processing, new research from Felix Wu identifies ways to significantly stabilize BERT fine-tuning on small datasets. Read more
Felix Wu, PhD
Research Scientist at ASAPP
Four AI-centered CX insights from fortune 500 CXOs
How do CXOs expect AI to improve customer experience? See what they say about innovations in automation to help agents, access richer insight, and more. Read more
Michael Lawder
Chief Experience Officer, ASAPP