The latest

ASAPP—Rachel Knaster

The real reason consumers resist digital engagement

Why haven’t consumers been quick to embrace digital channels for support and sales? Provide seamless omni-channel experiences and you can change that, fast. Watch now

Rachel Knaster
Rachel Knaster

Chief Product Officer, ASAPP

ASAPP—Rachel Knaster
ASAPP—Removing the tradeoff between cost savings and customer satisfaction

Removing the tradeoff between cost savings and customer satisfaction

Innovations in AI completely change what’s possible in CX. No need to make trade-offs between cost of care and great customer experience. Now you can optimize both. Watch now

Joshua Lachter
Joshua Lachter

VP, Business Development at ASAPP

ASAPP—Removing the tradeoff between cost savings and customer satisfaction
ASAPP—The Chatbot Backlash

The chatbot backlash

Chatbots and IVRs have got a bad name. But there is a place for them in digital CX strategy. See how the right automated chat can help agents better serve customer needs. Read more

Michael Griffiths
Michael Griffiths

Data Scientist, ASAPP

ASAPP—The Chatbot Backlash
ASAPP—The Hidden Ways AI in Transcriptions and Speech Analytics Transform CX

The hidden ways AI-driven speech transcription and analytics improve CX performance

Learn how real-time transcription and analysis of every interaction can help you transform contact center performance and improve customer satisfaction, with actionable insights into both. Read more

Chris Arnold
Chris Arnold

VP, Contact Center Strategy, ASAPP

ASAPP—The Hidden Ways AI in Transcriptions and Speech Analytics Transform CX
ASAPP—Yvette Kanouff

Cutting through the complexity using AI

Service providers should do everything possible to help their agents resolve issues faster and with a higher degree of accuracy. Learn how ASAPP AI takes CX performance to new heights. Watch now

Yvette Kanouff
Yvette Kanouff

Partner of JC2 Ventures and Advisor to ASAPP

ASAPP—Yvette Kanouff
ASAPP—Many channels, one conversational thread. It's what consumers expect.

Many channels, one conversational thread. It’s what consumers expect.

Customers want to have a singular relationship with your company—a single record of truth no matter how they contact you—on voice or digital channels. ASAPP makes it happen. Watch now

Joshua Lachter
Joshua Lachter

VP, Business Development at ASAPP

ASAPP—Many channels, one conversational thread. It's what consumers expect.

The consumer is the ultimate winner in the race for accuracy in speech recognition

ASAPP Research takes the lead, moving ahead of Google, with 98.25% ASR accuracy. Consumer companies and the customers they serve are the real winners. Read more

Kyu Han
Kyu Han, PhD

Director of Speech Modeling, ASAPP

ASAPP—Macario Namie

How AI gives your agent superpowers

Serve customers on both voice and digital channels much more efficiently. Engage the power of AI to advance CX performance as well as customer satisfaction. Watch now

Macario Namie
Macario Namie

Marketing

ASAPP—Macario Namie
ASAPP—Research feeds product innovation

Research feeds product innovation

Real product innovation is born from machine learning research—and a passion for doing things that have never been done before. Watch now

Sam Altschul
Sam Altschul, PhD

Machine Learning Scientist, ASAPP

ASAPP—Research feeds product innovation
ASAPP—Fast, accurate transcription and analytics can transform your business

Fast, accurate transcription and analytics can transform your business

Real-time highly accurate transcription that feeds analytics for immediate action can significatly improve CX performance and customer satisfaction. Watch now

Tao Ma
Tao Ma, PhD

VP of Language Technology group at ASAPP

ASAPP—Fast, accurate transcription and analytics can transform your business