The latest
Improve the metrics that matter by using AI to help agents
Need to improve contact center productivity? Increase CSAT scores? Drive revenue growth? See how ASAPP AI delivers the results you care about. Watch now
Rachel Knaster
Chief Product Officer, ASAPP
Help your WFH agents serve your customers better
Give your WFH agents what they need to provide great customer service. Better than a swivel to ask a neighbor, our AI platform offers support throughout every interaction. Watch now
Rachel Knaster
Chief Product Officer, ASAPP
Innovating to solve complex CX problems
Siloed legacy technology frustrates your customers. See how innovations in AI help you deliver far better customer experiences—and elevate productivity at the same time. Watch now
Gustavo Sapoznik
Founder and CEO, ASAPP
Does AI really improve agent efficiency?
How does AI augmentation impact agent productivity? Here’s how we measure improvements in throughput, looking at agent handle time (AHT) and concurrency. Read more
Heather Reed, PhD
Data Scientist, ASAPP
The real reason consumers resist digital engagement
Why haven’t consumers been quick to embrace digital channels for support and sales? Provide seamless omni-channel experiences and you can change that, fast. Watch now
Rachel Knaster
Chief Product Officer, ASAPP
Removing the tradeoff between cost savings and customer satisfaction
Innovations in AI completely change what’s possible in CX. No need to make trade-offs between cost of care and great customer experience. Now you can optimize both. Watch now
Joshua Lachter
VP, Business Development at ASAPP
The chatbot backlash
Chatbots and IVRs have got a bad name. But there is a place for them in digital CX strategy. See how the right automated chat can help agents better serve customer needs. Read more
Michael Griffiths
Data Scientist, ASAPP
The hidden ways AI-driven speech transcription and analytics improve CX performance
Learn how real-time transcription and analysis of every interaction can help you transform contact center performance and improve customer satisfaction, with actionable insights into both. Read more
Chris Arnold
VP, Contact Center Strategy, ASAPP
Cutting through the complexity using AI
Service providers should do everything possible to help their agents resolve issues faster and with a higher degree of accuracy. Learn how ASAPP AI takes CX performance to new heights. Watch now
Yvette Kanouff
Partner of JC2 Ventures and Advisor to ASAPP
Many channels, one conversational thread. It’s what consumers expect.
Customers want to have a singular relationship with your company—a single record of truth no matter how they contact you—on voice or digital channels. ASAPP makes it happen. Watch now
Joshua Lachter
VP, Business Development at ASAPP
