The latest

ASAPP—Rachel Knaster

Improve the metrics that matter by using AI to help agents

Need to improve contact center productivity? Increase CSAT scores? Drive revenue growth? See how ASAPP AI delivers the results you care about. Watch now

Rachel Knaster
Rachel Knaster

Chief Product Officer, ASAPP

ASAPP—Rachel Knaster
ASAPP—Rachel Knaster

Help your WFH agents serve your customers better

Give your WFH agents what they need to provide great customer service. Better than a swivel to ask a neighbor, our AI platform offers support throughout every interaction. Watch now

Rachel Knaster
Rachel Knaster

Chief Product Officer, ASAPP

ASAPP—Rachel Knaster
ASAPP—Gustavo Sapoznik

Innovating to solve complex CX problems

Siloed legacy technology frustrates your customers. See how innovations in AI help you deliver far better customer experiences—and elevate productivity at the same time. Watch now

Gustavo Sapoznik
Gustavo Sapoznik

Founder and CEO, ASAPP

ASAPP—Gustavo Sapoznik
ASAPP—Does AI really improve agent efficiency?

Does AI really improve agent efficiency?

How does AI augmentation impact agent productivity? Here’s how we measure improvements in throughput, looking at agent handle time (AHT) and concurrency. Read more

Heather Reed
Heather Reed, PhD

Data Scientist, ASAPP

ASAPP—Does AI really improve agent efficiency?
ASAPP—Rachel Knaster

The real reason consumers resist digital engagement

Why haven’t consumers been quick to embrace digital channels for support and sales? Provide seamless omni-channel experiences and you can change that, fast. Watch now

Rachel Knaster
Rachel Knaster

Chief Product Officer, ASAPP

ASAPP—Rachel Knaster
ASAPP—Removing the tradeoff between cost savings and customer satisfaction

Removing the tradeoff between cost savings and customer satisfaction

Innovations in AI completely change what’s possible in CX. No need to make trade-offs between cost of care and great customer experience. Now you can optimize both. Watch now

Joshua Lachter
Joshua Lachter

VP, Business Development at ASAPP

ASAPP—Removing the tradeoff between cost savings and customer satisfaction
ASAPP—The Chatbot Backlash

The chatbot backlash

Chatbots and IVRs have got a bad name. But there is a place for them in digital CX strategy. See how the right automated chat can help agents better serve customer needs. Read more

Michael Griffiths
Michael Griffiths

Data Scientist, ASAPP

ASAPP—The Chatbot Backlash
ASAPP—The Hidden Ways AI in Transcriptions and Speech Analytics Transform CX

The hidden ways AI-driven speech transcription and analytics improve CX performance

Learn how real-time transcription and analysis of every interaction can help you transform contact center performance and improve customer satisfaction, with actionable insights into both. Read more

Chris Arnold
Chris Arnold

VP, Contact Center Strategy, ASAPP

ASAPP—The Hidden Ways AI in Transcriptions and Speech Analytics Transform CX
ASAPP—Yvette Kanouff

Cutting through the complexity using AI

Service providers should do everything possible to help their agents resolve issues faster and with a higher degree of accuracy. Learn how ASAPP AI takes CX performance to new heights. Watch now

Yvette Kanouff
Yvette Kanouff

Partner of JC2 Ventures and Advisor to ASAPP

ASAPP—Yvette Kanouff
ASAPP—Many channels, one conversational thread. It's what consumers expect.

Many channels, one conversational thread. It’s what consumers expect.

Customers want to have a singular relationship with your company—a single record of truth no matter how they contact you—on voice or digital channels. ASAPP makes it happen. Watch now

Joshua Lachter
Joshua Lachter

VP, Business Development at ASAPP

ASAPP—Many channels, one conversational thread. It's what consumers expect.