The latest
Hidden anomalies—and why you might want to find them.
If you only watch for outliers you may miss important anomalies that can impact your business. Learn how ASAPP Data Scientists are spotting hidden insight. Watch now
Sam Altschul, PhD
Machine Learning Scientist, ASAPP
How can you better serve your customers? Start by helping your agents.
Savvy CX teams know that a well-engaged agent team directly translates to better experience for customers as well as lower agent churn. Here’s how some use AI to keep agents happy. Read more
Kari Gerster
VP, Product Marketing, ASAPP
Frankenstack technology impedes contact center performance.
Consumer expectations have grown. Use artificial intelligence to overcome the limitations of disparate technology–and increase performance exponentially. Watch now
Joshua Lachter
VP, Business Development at ASAPP
One relationship, any channel. That’s omnichannel excellence.
Let your customer’s engage with you on any channel—and even move between them—seamlessly. Voice, web, mobile. Here’s how to do it right. Watch now
Michael Griffiths
Data Scientist, ASAPP
Solving contact center challenges with data
Instead of talking about AI to replace humans, what if we use AI to help them? When machine and human intelligence work together you get breakthrough results. Watch now
Heather Reed, PhD
Data Scientist, ASAPP
The profound limitations of rules-based chatbots
Rules-based chatbots simply can’t handle the complexities of customer conversations. See why forward-looking companies have moved on. Read more
Joseph Hackman
Senior Machine Learning Engineering Manager, ASAPP
Tightening budgets and ambitious goals in the contact center
Customer experience leaders—see how the AI platform can help you reduce costs and grow revenue in a way that makes both your customers and your contact center agents happy. Read more
Pierre Zum Buttel
Head of Business Value Services, ASAPP
How to improve throughput by increasing concurrency—Part 2 of 2
Increase throughput by empowering your agents to manage multiple conversations at once, and by increasing contact volume for these agents. Read more
Mike Friedman
Head of Business Operations, ASAPP
What does AI Native® technology mean for innovation in customer experience?
Real digital transformation only happens when you reimagine what’s possible with machine learning at the core. That’s what ASAPP does—and it’s changing customer experience. Watch now
Gustavo Sapoznik
Founder and CEO, ASAPP
Why is it important to have a deep AI research team?
Creating AI solutions that increase both efficiency and customer satisfaction requires innovation in research, engineering, and product. Here’s how ASAPP does it. Watch now
S.R.K Branavan, PhD
VP of Research at ASAPP