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ASAPP—Navigating uncharted territory around conversational AI

Navigating uncharted territory around conversational AI

Conversation involves misunderstandings and clarifications. Combining people and technology allows a clean handoff and increased efficiency. Watch now

Judith Spitz
Judith Spitz, PhD

Advisor, ASAPP

ASAPP—Navigating uncharted territory around conversational AI
ASAPP—Modern CX Teams: What do they have that you don’t?

Modern CX Teams: What do they have that you don’t?

Digital strategy isn’t limited to chatbots and IVRs. Innovations in AI create new opportunities for personalized engagement on channels your customers prefer. Read more

Michael Lawder
Michael Lawder

Chief Experience Officer, ASAPP

ASAPP—Modern CX Teams: What do they have that you don’t?
ASAPP—Macario Namie

If you’re missing the signals you’ll likely miss the sale

Close more sales by knowing exactly what to say and when to say it. Engage AI to monitor signals, predict how to get your best results. Watch now

Macario Namie
Macario Namie

Marketing

ASAPP—Macario Namie
ASAPP—Time to rethink customer service

It’s time to rethink customer service

New technology makes old compromises unnecessary. Here’s insight on the future of CX—where high efficiency and great customer experience coincide. Read more

Michael Lawder
Michael Lawder

Chief Experience Officer, ASAPP

ASAPP—Time to rethink customer service
ASAPP—Solving complex contact center challenges requires innovation.

The brittleness of RPA is failing you

Overcome the limitations of RPA with AI-driven automation that helps your agents more efficiently navigate a myriad of back office systems. Read more

Nicolás D'Ippolito
Nicolás D’Ippolito, PhD

Head of Engineering

ASAPP—Solving complex contact center challenges requires innovation.
ASAPP—Rachel Knaster

Automation or agent? A fluid mix gets best results.

Integrate AI-driven automation seamlessly into agent workflows for higher productivity, greater customer satisfaction. Watch now

Rachel Knaster
Rachel Knaster

Chief Product Officer, ASAPP

ASAPP—Rachel Knaster
ASAPP—Gustavo Sapoznik

Increasing human productivity is key to transforming CX

True CX innovation requires a focus on the agents who interact with your customers all day. Watch now

Gustavo Sapoznik
Gustavo Sapoznik

Founder and CEO, ASAPP

ASAPP—Gustavo Sapoznik
ASAPP—Michael Lawder

Using voice of the customer to drive conversation-powered operations

Your customers are talking to you. Are you listening? Use the voice of the customer data from every conversation on every channel to inform your business. Watch now

Michael Lawder
Michael Lawder

Chief Experience Officer, ASAPP

ASAPP—Michael Lawder
ASAPP—The key to happy customers? Learn from your best agents.

The key to happy customers? Learn from your best agents.

What do your best agents do to create great experiences for your customers? Use the power of AI to learn and share that learning across your team. Watch now

Judith Spitz
Judith Spitz, PhD

Advisor, ASAPP

ASAPP—The key to happy customers? Learn from your best agents.
ASAPP—Using Automation to Increase Revenue During Customer Conversations

Using automation to increase revenue during customer conversations

Grow your revenue by using patented AI technology to determine the right time to upsell and the right offer to present. Read more

Shawn Henry
Shawn Henry, PhD

Director of Intellectual Property and Research Scientist at ASAPP

ASAPP—Using Automation to Increase Revenue During Customer Conversations