The latest
Navigating uncharted territory around conversational AI
Conversation involves misunderstandings and clarifications. Combining people and technology allows a clean handoff and increased efficiency. Watch now
Judith Spitz, PhD
Advisor, ASAPP
Modern CX Teams: What do they have that you don’t?
Digital strategy isn’t limited to chatbots and IVRs. Innovations in AI create new opportunities for personalized engagement on channels your customers prefer. Read more
Michael Lawder
Chief Experience Officer, ASAPP
If you’re missing the signals you’ll likely miss the sale
Close more sales by knowing exactly what to say and when to say it. Engage AI to monitor signals, predict how to get your best results. Watch now
Macario Namie
Marketing
It’s time to rethink customer service
New technology makes old compromises unnecessary. Here’s insight on the future of CX—where high efficiency and great customer experience coincide. Read more
Michael Lawder
Chief Experience Officer, ASAPP
The brittleness of RPA is failing you
Overcome the limitations of RPA with AI-driven automation that helps your agents more efficiently navigate a myriad of back office systems. Read more
Nicolás D’Ippolito, PhD
Head of Engineering
Automation or agent? A fluid mix gets best results.
Integrate AI-driven automation seamlessly into agent workflows for higher productivity, greater customer satisfaction. Watch now
Rachel Knaster
Chief Product Officer, ASAPP
Increasing human productivity is key to transforming CX
True CX innovation requires a focus on the agents who interact with your customers all day. Watch now
Gustavo Sapoznik
Founder and CEO, ASAPP
Using voice of the customer to drive conversation-powered operations
Your customers are talking to you. Are you listening? Use the voice of the customer data from every conversation on every channel to inform your business. Watch now
Michael Lawder
Chief Experience Officer, ASAPP
The key to happy customers? Learn from your best agents.
What do your best agents do to create great experiences for your customers? Use the power of AI to learn and share that learning across your team. Watch now
Judith Spitz, PhD
Advisor, ASAPP
Using automation to increase revenue during customer conversations
Grow your revenue by using patented AI technology to determine the right time to upsell and the right offer to present. Read more
Shawn Henry, PhD
Director of Intellectual Property and Research Scientist at ASAPP
