The latest
You can’t get this depth of VoC insight from a few surveys
Transcribe and analyze every call to gain deep insight into what your customers care about and how your contact center is performing. Watch now

Rachel Knaster
Chief Product Officer, ASAPP
Are you missing key revenue growth opportunities?
Identify best prospects and proactively engage them (at the right time) to close more sales. Learn how to grow revenue with the help of machine learning. Watch now

Michael Lawder
Chief Experience Officer, ASAPP
Reduce wait times, increase CSAT scores. But, how?
Customers don’t like to wait. That’s no surprise. But, did you know keeping them waiting impacts CSAT scores, loyalty, and lifetime value? Read more

Denton Zhao
Data Scientist, ASAPP
Addressing instabilities for few-sample BERT fine-tuning
Building on recent advances in natural language processing, new research from Felix Wu identifies ways to significantly stabilize BERT fine-tuning on small datasets. Read more

Felix Wu, PhD
Research Scientist at ASAPP
Four AI-centered CX insights from fortune 500 CXOs
How do CXOs expect AI to improve customer experience? See what they say about innovations in automation to help agents, access richer insight, and more. Read more

Michael Lawder
Chief Experience Officer, ASAPP
Filling in the missing pieces for automation
Natural language input can be hard to classify. ASAPP research goes beyond conventional methods, building better systems to inform more accurate automation. Read more

Yoav Artzi
Research Fellow at ASAPP
Do surveys or sample recordings give you enough VoC?
Surveys and call recordings only give you part of the picture. Get richer Voice of the Customer data by analyzing every word of every conversation using machine learning. Watch now

Macario Namie
Marketing
From network compression to DenseNets
Neural Network Compression. What is it, and why does it matter? Here’s a look at what led to the development of DenseNets for parameter-efficient networks with significantly more accurate predictions. Read more

Kilian Weinberger, PhD
Principal Scientist and Head of ASAPP Ithaca Research Lab
Why your digital messaging platform is failing you
Messaging platforms may all seem the same—but legacy technology can’t deliver the breakthrough results that you’d get with a fully AI-driven system. Read more

Macario Namie
Marketing
Increasing agent concurrency without overwhelming agents
Empower your agents to handle multiple conversations at once the smart way. Use machine learning to dynamically adjust concurrency based on multiple factors. Read more

Cosima Travis
Director of Product Management, ASAPP