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ASAPP—Filling in the missing pieces for automation

Filling in the missing pieces for automation

Natural language input can be hard to classify. ASAPP research goes beyond conventional methods, building better systems to inform more accurate automation. Read more

Yoav Artzi
Yoav Artzi

Research Fellow at ASAPP

ASAPP—Filling in the missing pieces for automation
ASAPP—Macario Namie

Do surveys or sample recordings give you enough VoC?

Surveys and call recordings only give you part of the picture. Get richer Voice of the Customer data by analyzing every word of every conversation using machine learning. Watch now

Macario Namie
Macario Namie

Chief Marketing Officer, ASAPP

ASAPP—Macario Namie
ASAPP—From Network Compression to DenseNets

From network compression to DenseNets

Neural Network Compression. What is it, and why does it matter? Here’s a look at what led to the development of DenseNets for parameter-efficient networks with significantly more accurate predictions. Read more

Kilian Weinberger
Kilian Weinberger, PhD

Principal Scientist and Head of ASAPP Ithaca Research Lab

ASAPP—From Network Compression to DenseNets
ASAPP—Why your digital messaging platform is failing you

Why your digital messaging platform is failing you

Messaging platforms may all seem the same—but legacy technology can’t deliver the breakthrough results that you’d get with a fully AI-driven system. Read more

Macario Namie
Macario Namie

Chief Marketing Officer, ASAPP

ASAPP—Why your digital messaging platform is failing you
ASAPP—Increasing Agent Concurrency without Overwhelming Agents

Increasing agent concurrency without overwhelming agents

Empower your agents to handle multiple conversations at once the smart way. Use machine learning to dynamically adjust concurrency based on multiple factors. Read more

Cosima Travis
Cosima Travis

Director of Product Management, ASAPP

ASAPP—Increasing Agent Concurrency without Overwhelming Agents
Why I joined ASAPP: This holistic approach takes AI to new levels

Why I joined ASAPP: Taking AI to new levels in enterprise solutions

Ryan McDonald, PhD shares his excitement about joining ASAPP, and the opportunity to build revolutionary products that are AI-centric from concept. Read more

Ryan McDonald
Ryan McDonald, PhD

Chief Scientist at ASAPP

Why I joined ASAPP: This holistic approach takes AI to new levels
ASAPP—Gustavo Sapoznik

Our big product visions are unlocked by our deep research capabilities

ASAPP has an innovative vision for how to solve CX performance problems. To achieve this vision, our research team continually pushes the boundaries of what’s possible in AI. Watch now

Gustavo Sapoznik
Gustavo Sapoznik

Founder and CEO, ASAPP

ASAPP—Gustavo Sapoznik
ASAPP—Is your customer experience always getting smarter?

Is your customer experience always getting smarter?

Take CX performance to new heights. Use automation to support your agents in serving your customers well—in a way that chatbots alone simply can’t. Read more

Michael Lawder
Michael Lawder

Chief Experience Officer, ASAPP

ASAPP—Is your customer experience always getting smarter?
ASAPP—Rachel Knaster

Can your sales agents generate more revenue?

Customers are eager to take care of shopping needs by messaging with agents. See how you can grow revenue by using AI to empower your digital sales team. Watch now

Rachel Knaster
Rachel Knaster

Chief Product Officer, ASAPP

ASAPP—Rachel Knaster
ASAPP—Are you tapping into the power of personalization?

Are you tapping into the power of personalization?

Innovations in AI and machine learning allow you to offer more predictive, personalized engagement. See how improving the customer experience can not only increase loyalty, but boost your marketing ROI. Read more

Michael Lawder
Michael Lawder

Chief Experience Officer, ASAPP

ASAPP—Are you tapping into the power of personalization?