The latest
Filling in the missing pieces for automation
Natural language input can be hard to classify. ASAPP research goes beyond conventional methods, building better systems to inform more accurate automation. Read more

Yoav Artzi
Research Fellow at ASAPP
Do surveys or sample recordings give you enough VoC?
Surveys and call recordings only give you part of the picture. Get richer Voice of the Customer data by analyzing every word of every conversation using machine learning. Watch now

Macario Namie
Chief Marketing Officer, ASAPP
From network compression to DenseNets
Neural Network Compression. What is it, and why does it matter? Here’s a look at what led to the development of DenseNets for parameter-efficient networks with significantly more accurate predictions. Read more

Kilian Weinberger, PhD
Principal Scientist and Head of ASAPP Ithaca Research Lab
Why your digital messaging platform is failing you
Messaging platforms may all seem the same—but legacy technology can’t deliver the breakthrough results that you’d get with a fully AI-driven system. Read more

Macario Namie
Chief Marketing Officer, ASAPP
Increasing agent concurrency without overwhelming agents
Empower your agents to handle multiple conversations at once the smart way. Use machine learning to dynamically adjust concurrency based on multiple factors. Read more

Cosima Travis
Director of Product Management, ASAPP
Why I joined ASAPP: Taking AI to new levels in enterprise solutions
Ryan McDonald, PhD shares his excitement about joining ASAPP, and the opportunity to build revolutionary products that are AI-centric from concept. Read more

Ryan McDonald, PhD
Chief Scientist at ASAPP
Our big product visions are unlocked by our deep research capabilities
ASAPP has an innovative vision for how to solve CX performance problems. To achieve this vision, our research team continually pushes the boundaries of what’s possible in AI. Watch now

Gustavo Sapoznik
Founder and CEO, ASAPP
Is your customer experience always getting smarter?
Take CX performance to new heights. Use automation to support your agents in serving your customers well—in a way that chatbots alone simply can’t. Read more

Michael Lawder
Chief Experience Officer, ASAPP
Can your sales agents generate more revenue?
Customers are eager to take care of shopping needs by messaging with agents. See how you can grow revenue by using AI to empower your digital sales team. Watch now

Rachel Knaster
Chief Product Officer, ASAPP
Are you tapping into the power of personalization?
Innovations in AI and machine learning allow you to offer more predictive, personalized engagement. See how improving the customer experience can not only increase loyalty, but boost your marketing ROI. Read more

Michael Lawder
Chief Experience Officer, ASAPP