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ASAPP—Introducing CLIP: A Dataset to Improve Continuity of Patient Care with Unsupervised NLP

Introducing CLIP: A Dataset to Improve Continuity of Patient Care with Unsupervised NLP

In pursuit of our mission to enhance human performance and automate the world’s workflows, ASAPP is releasing one of the largest annotated datasets for clinical NLP. Read more

James Mullenbach
James Mullenbach

Research Engineer at ASAPP

ASAPP—Introducing CLIP: A Dataset to Improve Continuity of Patient Care with Unsupervised NLP
ASAPP—Why companies who want true VoC need to engage the power of AI

Why companies who want true VoC need to engage the power of AI

Engage the power of AI to get rich voice of the customer (VoC) insight that you can act on right now. Build loyalty and grow CLV. Read more

Michael Lawder
Michael Lawder

Chief Experience Officer, ASAPP

ASAPP—Why companies who want true VoC need to engage the power of AI
ASAPP—To realize Forrester’s vision of conversational intelligence, a human focus is needed.

To realize Forrester’s vision of conversational intelligence, a human focus is needed.

Forrester Research names ASAPP among the leading conversational intelligence providers, recognition for delivering CX performance improvements at scale. Read more

Macario Namie
Macario Namie

Marketing

ASAPP—To realize Forrester’s vision of conversational intelligence, a human focus is needed.
ASAPP—Why a little increase in transcription accuracy is such a big deal

Why a little increase in transcription accuracy is such a big deal

Highly accurate speech-to-text transcription can provide tremendous value, but most off-the-shelf ASR models struggle with the words that matter most. Read more

AustinMeyer
Austin Meyer

Head of Solution Design at ASAPP

ASAPP—Why a little increase in transcription accuracy is such a big deal
Gartner Recognizes ASAPP for Continuous Intelligence in CX

Gartner Recognizes ASAPP for Continuous Intelligence in CX

Gartner names ASAPP as a “Cool Vendor” for 2021, recognizing the company’s work at the intersection of artificial intelligence (AI) and customer experience (CX). Read more

Macario Namie
Macario Namie

Marketing

Gartner Recognizes ASAPP for Continuous Intelligence in CX
ASAPP—Task-oriented dialogue systems could be better. Here’s a new dataset to help.

Task-oriented dialogue systems could be better. Here’s a new dataset to help.

Dialogue State Tracking has run its course. That’s why we’re establishing a new Action-Based Conversations Dataset. Read more

Derek Chen
Derek Chen

Research Scientist at ASAPP

ASAPP—Task-oriented dialogue systems could be better. Here’s a new dataset to help.
ASAPP—When automation is ‘all or nothing’—what are you missing?

When automation is ‘all or nothing’—what are you missing?

Automation or agent? The best results are achieved when you integrate AI into human workflows, optimizing efficiency for both live interactions and self-serve. Read more

Michael Lawder
Michael Lawder

Chief Experience Officer, ASAPP

ASAPP—When automation is ‘all or nothing’—what are you missing?
ASAPP—Rachel Knaster

You can’t get this depth of VoC insight from a few surveys

Transcribe and analyze every call to gain deep insight into what your customers care about and how your contact center is performing. Watch now

Rachel Knaster
Rachel Knaster

Chief Product Officer, ASAPP

ASAPP—Rachel Knaster
ASAPP—Michael Lawder

Are you missing key revenue growth opportunities?

Identify best prospects and proactively engage them (at the right time) to close more sales. Learn how to grow revenue with the help of machine learning. Watch now

Michael Lawder
Michael Lawder

Chief Experience Officer, ASAPP

ASAPP—Michael Lawder
ASAPP—Reduce wait times, increase CSAT scores. But, how?

Reduce wait times, increase CSAT scores. But, how?

Customers don’t like to wait. That’s no surprise. But, did you know keeping them waiting impacts CSAT scores, loyalty, and lifetime value? Read more

Denton Zhao
Denton Zhao

Data Scientist, ASAPP

ASAPP—Reduce wait times, increase CSAT scores. But, how?