ASAPP has an innovative vision for how to solve CX performance problems. To achieve this vision, our research team continually pushes the boundaries of what’s possible in AI. Watch now

Take CX performance to new heights. Use automation to support your agents in serving your customers well—in a way that chatbots alone simply can’t. Read more

Customers are eager to take care of shopping needs by messaging with agents. See how you can grow revenue by using AI to empower your digital sales team. Watch now

Innovations in AI and machine learning allow you to offer more predictive, personalized engagement. See how improving the customer experience can not only increase loyalty, but boost your marketing ROI. Read more

CXOs have a tough job, trying to deliver great customer experience with often limited resources. The good news? There’s an innovative solution to almost all their worries. Watch now

Get more value from speech transcription, with ML models tuned specifically to your business. Analyze every call in real time—and take immediate action on insights. Watch now

Highly expressive and efficient neural models can be designed using SRU++ with little attention computation needed. Read more

How do you make sure your agents have everything they need to serve your customers well—especially when they’re WFH and turn to the person next to them? Watch now

Create a persistent relationship with your customers across channels, meet them with context however they contact you. And, empower every agent to serve them best. Watch now

How should we be measuring agent efficiency when it comes to concurrent digital conversations? In a multi-channel world, is AHT really the right metric to gauge CX success? Read more