The latest
Why companies who want true VoC need to engage the power of AI
Engage the power of AI to get rich voice of the customer (VoC) insight that you can act on right now. Build loyalty and grow CLV. Read more
Michael Lawder
Chief Experience Officer, ASAPP
To realize Forrester’s vision of conversational intelligence, a human focus is needed.
Forrester Research names ASAPP among the leading conversational intelligence providers, recognition for delivering CX performance improvements at scale. Read more
Macario Namie
Marketing
Why a little increase in transcription accuracy is such a big deal
Highly accurate speech-to-text transcription can provide tremendous value, but most off-the-shelf ASR models struggle with the words that matter most. Read more
Austin Meyer
Head of Solution Design at ASAPP
Gartner Recognizes ASAPP for Continuous Intelligence in CX
Gartner names ASAPP as a “Cool Vendor” for 2021, recognizing the company’s work at the intersection of artificial intelligence (AI) and customer experience (CX). Read more
Macario Namie
Marketing
Task-oriented dialogue systems could be better. Here’s a new dataset to help.
Dialogue State Tracking has run its course. That’s why we’re establishing a new Action-Based Conversations Dataset. Read more
Derek Chen
Research Scientist at ASAPP
When automation is ‘all or nothing’—what are you missing?
Automation or agent? The best results are achieved when you integrate AI into human workflows, optimizing efficiency for both live interactions and self-serve. Read more
Michael Lawder
Chief Experience Officer, ASAPP
You can’t get this depth of VoC insight from a few surveys
Transcribe and analyze every call to gain deep insight into what your customers care about and how your contact center is performing. Watch now
Rachel Knaster
Chief Product Officer, ASAPP
Are you missing key revenue growth opportunities?
Identify best prospects and proactively engage them (at the right time) to close more sales. Learn how to grow revenue with the help of machine learning. Watch now
Michael Lawder
Chief Experience Officer, ASAPP
Reduce wait times, increase CSAT scores. But, how?
Customers don’t like to wait. That’s no surprise. But, did you know keeping them waiting impacts CSAT scores, loyalty, and lifetime value? Read more
Denton Zhao
Data Scientist, ASAPP
Addressing instabilities for few-sample BERT fine-tuning
Building on recent advances in natural language processing, new research from Felix Wu identifies ways to significantly stabilize BERT fine-tuning on small datasets. Read more
Felix Wu, PhD
Research Scientist at ASAPP
