The latest
How do you find automation workflows for your contact center?
How do you identify the right workflows to automate in the contact center? And quickly implement them? ASAPP was awarded a patent for the technology to meet this challenge. Read more
Michael Griffiths
Data Scientist, ASAPP
Balancing customer expectations with efficiency
Are you meeting your customers where they are? Don’t get left behind as customer expectations evolve. Watch now
Judith Spitz, PhD
Advisor, ASAPP
Utilizing Pre-trained Language Model for Speech Sentiment Analysis
On the path to real-time speech sentiment analysis, new ASAPP research achieves training efficiency gains with transfer learning between spoken and written language domains. Read more
Suwon Shon, PhD
Senior Speech Scientist at ASAPP
Multi-mode ASR: Increasing Robustness with Dynamic Future Contexts
Rather than maintaining multiple ASR models that work under varying time constraints or conditions, new ASAPP research introduces a single multi-mode model that can dynamically adjust to different scenarios. Read more
Kwangyoun Kim
Senior Speech Scientist at ASAPP
Introducing CLIP: A Dataset to Improve Continuity of Patient Care with Unsupervised NLP
In pursuit of our mission to enhance human performance and automate the world’s workflows, ASAPP is releasing one of the largest annotated datasets for clinical NLP. Read more
James Mullenbach
Research Engineer at ASAPP
Why companies who want true VoC need to engage the power of AI
Engage the power of AI to get rich voice of the customer (VoC) insight that you can act on right now. Build loyalty and grow CLV. Read more
Michael Lawder
Chief Experience Officer, ASAPP
To realize Forrester’s vision of conversational intelligence, a human focus is needed.
Forrester Research names ASAPP among the leading conversational intelligence providers, recognition for delivering CX performance improvements at scale. Read more
Macario Namie
Marketing
Why a little increase in transcription accuracy is such a big deal
Highly accurate speech-to-text transcription can provide tremendous value, but most off-the-shelf ASR models struggle with the words that matter most. Read more
Austin Meyer
Head of Solution Design at ASAPP
Gartner Recognizes ASAPP for Continuous Intelligence in CX
Gartner names ASAPP as a “Cool Vendor” for 2021, recognizing the company’s work at the intersection of artificial intelligence (AI) and customer experience (CX). Read more
Macario Namie
Marketing
Task-oriented dialogue systems could be better. Here’s a new dataset to help.
Dialogue State Tracking has run its course. That’s why we’re establishing a new Action-Based Conversations Dataset. Read more
Derek Chen
Research Scientist at ASAPP
