The latest

ASAPP—Multi-mode ASR: Increasing Robustness with Dynamic Future Contexts

Multi-mode ASR: Increasing Robustness with Dynamic Future Contexts

Rather than maintaining multiple ASR models that work under varying time constraints or conditions, new ASAPP research introduces a single multi-mode model that can dynamically adjust to different scenarios. Read more

Kwangyoun Kim
Kwangyoun Kim

Senior Speech Scientist at ASAPP

ASAPP—Multi-mode ASR: Increasing Robustness with Dynamic Future Contexts
ASAPP—Why you want conversation summarization designed specifically for CX

Why you want conversation summarization designed specifically for CX

Here’s the data science behind getting the best conversation summaries (call notes) for your contact center. Read more

Will Wolf
Will Wolf

Staff Machine Learning Engineer at ASAPP

ASAPP—Why you want conversation summarization designed specifically for CX
ASAPP—Introducing CLIP: A Dataset to Improve Continuity of Patient Care with Unsupervised NLP

Introducing CLIP: A Dataset to Improve Continuity of Patient Care with Unsupervised NLP

In pursuit of our mission to enhance human performance and automate the world’s workflows, ASAPP is releasing one of the largest annotated datasets for clinical NLP. Read more

James Mullenbach
James Mullenbach

Research Engineer at ASAPP

ASAPP—Introducing CLIP: A Dataset to Improve Continuity of Patient Care with Unsupervised NLP
ASAPP—Why companies who want true VoC need to engage the power of AI

Why companies who want true VoC need to engage the power of AI

Engage the power of AI to get rich voice of the customer (VoC) insight that you can act on right now. Build loyalty and grow CLV. Read more

Michael Lawder
Michael Lawder

Chief Experience Officer, ASAPP

ASAPP—Why companies who want true VoC need to engage the power of AI
ASAPP—To realize Forrester’s vision of conversational intelligence, a human focus is needed.

To realize Forrester’s vision of conversational intelligence, a human focus is needed.

Forrester Research names ASAPP among the leading conversational intelligence providers, recognition for delivering CX performance improvements at scale. Read more

Macario Namie
Macario Namie

Chief Marketing Officer, ASAPP

ASAPP—To realize Forrester’s vision of conversational intelligence, a human focus is needed.
ASAPP—Why a little increase in transcription accuracy is such a big deal

Why a little increase in transcription accuracy is such a big deal

Highly accurate speech-to-text transcription can provide tremendous value, but most off-the-shelf ASR models struggle with the words that matter most. Read more

AustinMeyer
Austin Meyer

Head of Solution Design at ASAPP

ASAPP—Why a little increase in transcription accuracy is such a big deal
Gartner Recognizes ASAPP for Continuous Intelligence in CX

Gartner Recognizes ASAPP for Continuous Intelligence in CX

Gartner names ASAPP as a “Cool Vendor” for 2021, recognizing the company’s work at the intersection of artificial intelligence (AI) and customer experience (CX). Read more

Macario Namie
Macario Namie

Chief Marketing Officer, ASAPP

Gartner Recognizes ASAPP for Continuous Intelligence in CX
ASAPP—Task-oriented dialogue systems could be better. Here’s a new dataset to help.

Task-oriented dialogue systems could be better. Here’s a new dataset to help.

Dialogue State Tracking has run its course. That’s why we’re establishing a new Action-Based Conversations Dataset. Read more

Derek Chen
Derek Chen

Research Scientist at ASAPP

ASAPP—Task-oriented dialogue systems could be better. Here’s a new dataset to help.
ASAPP—When automation is ‘all or nothing’—what are you missing?

When automation is ‘all or nothing’—what are you missing?

Automation or agent? The best results are achieved when you integrate AI into human workflows, optimizing efficiency for both live interactions and self-serve. Read more

Michael Lawder
Michael Lawder

Chief Experience Officer, ASAPP

ASAPP—When automation is ‘all or nothing’—what are you missing?
ASAPP—Rachel Knaster

You can’t get this depth of VoC insight from a few surveys

Transcribe and analyze every call to gain deep insight into what your customers care about and how your contact center is performing. Watch now

Rachel Knaster
Rachel Knaster

Chief Product Officer, ASAPP

ASAPP—Rachel Knaster