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ASAPP - To measure the performance of Conversational AI, we need more strict, better quality benchmarks

To measure the performance of Conversational AI, we need more strict, better quality benchmarks

For conversational AI to advance, the broader scientific community must be able to work together and explore with easily accessible state-of-the-art baselines for fair performance comparisons. Read more

Suwon Shon
Suwon Shon, PhD

Senior Speech Scientist at ASAPP

ASAPP - To measure the performance of Conversational AI, we need more strict, better quality benchmarks
What’s different about the ASAPP approach to agent efficiency?

Open the door to automation with JourneyInsight

Learn where you have inefficiencies and get insights powered by a 360 degree view of every workflow in your contact center. Watch now

Ted Burke
Ted Burke

Director, Product Management, ASAPP

What’s different about the ASAPP approach to agent efficiency?
ASAPP - A contact center case study about call summarization strategies

A contact center case study about call summarization strategies

Is your call summarization strategy failing you? Learn from a large enterprise contact center’s mistakes. Read more

Gonzalo Chebi
Gonzalo Chebi, PhD

Data Scientist

ASAPP - A contact center case study about call summarization strategies
ASAPP - Why its so challenging to map Agent Journeys™

Why its so challenging to map Agent Journeys

It isn’t easy to get a holistic view of how contact center agents spend their time to inform optimization. ASAPP Chief Scientist, Ryan McDonald explains why. Watch now

Ryan McDonald
Ryan McDonald, PhD

Chief Scientist at ASAPP

ASAPP - Why its so challenging to map Agent Journeys™
ASAPP - How to Understand Different Levels of AI Systems

How to Understand Different Levels of AI Systems

Understanding the level of an AI system can help predict how the system will change over time – whether it will continuously improve, remain the same, or even degrade. Read more

Michael Griffiths
Michael Griffiths

Data Scientist, ASAPP

ASAPP - How to Understand Different Levels of AI Systems
ASAPP - Bringing State of the Art Speech Transcription to CX

Bringing State of the Art Speech Transcription to CX

End-to-end architecture improves the scalability and performance of machine learning models for speech transcription to serve enterprise contact center needs better. Read more

Prashant Sridhar
Prashant Sridhar

Engineering Manager

ASAPP - Bringing State of the Art Speech Transcription to CX

Is your technology working against your agents?

Stop building walls around your agents. Instead of damaging the relationship between you and your customers, help your agents collaborate with AI technology. Watch now

Judith Spitz
Judith Spitz, PhD

Advisor, ASAPP

ASAPP - Wav2vec could be more efficient. So we created our own pre-trained ASR Model for better Conversational AI

Wav2vec could be more efficient, so we created our own pre-trained ASR Model for better Conversational AI.

Wav2vec 2.0 is arguably the most popular approach for using self-supervised training in speech, but it could be more efficient. We introduce SEW for better efficiency and performance. Read more

Felix Wu
Felix Wu, PhD

Research Scientist at ASAPP

ASAPP - Wav2vec could be more efficient. So we created our own pre-trained ASR Model for better Conversational AI
ASAPP - Designed to be proficient on Day 1

Designed to be proficient on day 1

By combining an intuitive user experience with AI-driven recommendations, you can radically improve the onboarding process. Here’s our approach to making agents successful, faster. Read more

Brad Stell
Brad Stell

VP, Product Design

ASAPP - Designed to be proficient on Day 1
ASAPP - How anomaly detection helps you handle the unexpected

How anomaly detection helps you handle the unexpected

CX teams can identify and react to unexpected customer behavior faster using ASAPP anomaly detection. Learn what makes our models so effective. Read more

Sam Altschul
Sam Altschul, PhD

Machine Learning Scientist, ASAPP

ASAPP - How anomaly detection helps you handle the unexpected