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ASAPP—How does AI-driven agent augmentation improve productivity?

How does AI-driven agent augmentation improve productivity?

Provide AI-driven assistance for your agents and they’ll know exactly what to say and what to do throughout each customer interaction. Watch now

Max Black
Max Black

VP of Customer Success at ASAPP

ASAPP—How does AI-driven agent augmentation improve productivity?
ASAPP—How observing agents in action led to a feature that saves 30 seconds of handle time.

How agents informed an AI-driven feature that saves 30 seconds of handle time

Reducing AHT—average handle time—can mean big cost savings for contact centers. See how agents informed a new AI-driven capability—with great results. Read more

Cosima Travis
Cosima Travis

Director of Product Management, ASAPP

ASAPP—How observing agents in action led to a feature that saves 30 seconds of handle time.
What’s different about the ASAPP approach to agent efficiency?

What’s different about the ASAPP approach to agent efficiency?

It’s possible to radically improve agent productivity AND increase customer satisfaction at the same time. ASAPP does it in a way agents and customers love. Watch now

Ted Burke
Ted Burke

Director, Product Management, ASAPP

What’s different about the ASAPP approach to agent efficiency?
ASAPP—Five Capabilities Your Contact Center Should Have in a Post-COVID-19 World

Five capabilities your contact center should have in a post-COVID-19 world

Gain quick insight into the contact center capabilities you need in order to provide experiences that delight our customers while meeting budget pressures — with an eye on scaling in the years ahead. Read more

Rick Hoefert
Rick Hoefert

Chief Customer Officer, ASAPP

ASAPP—Five Capabilities Your Contact Center Should Have in a Post-COVID-19 World
ASAPP—What’s wrong with an automation vs human approach?

What’s wrong with an automation vs human approach?

Revolutionary thinking drives high-impact results. Here’s why automation should be used to empower human agents, not replace them. Watch now

Judith Spitz
Judith Spitz, PhD

Advisor, ASAPP

ASAPP—What’s wrong with an automation vs human approach?
ASAPP—Rick Hoefert

How can AI change the customer experience?

After 30 years with few changes in the contact center, AI technology is radically improving productivity in a way that both customers and agents love. Watch now

Rick Hoefert
Rick Hoefert

Chief Customer Officer, ASAPP

ASAPP—Rick Hoefert
ASAPP—What does it mean to augment an agent?

What does it mean to augment an agent?

When artificial intelligence and machine learning assist contact center agents both consumer companies and the customer they serve win. Watch now

Yvette Kanouff
Yvette Kanouff

Partner of JC2 Ventures and Advisor to ASAPP

ASAPP—What does it mean to augment an agent?
ASAPP—The False Imperative of Customer Service Automation

The false imperative of customer service automation

Customers talking to agents is not a failure of automation. But thinking that the sole use of automation is to keep customers away from agents is a failure of the imagination. See what’s possible. Read more

Macario Namie
Macario Namie

Chief Marketing Officer, ASAPP

ASAPP—The False Imperative of Customer Service Automation
ASAPP—To Extraordinary Circumstances We Must Apply Extraordinary Remedies

To extraordinary circumstances we must apply extraordinary remedies

ASAPP founder Gustavo Sapoznik started an AI research company to solve large enterprise business problems. Read his vision for the future of machine learning and CX. Read more

Gustavo Sapoznik
Gustavo Sapoznik

Founder and CEO, ASAPP

ASAPP—To Extraordinary Circumstances We Must Apply Extraordinary Remedies
ASAPP—Collaboration in the Digital Age: The Value Proposition at the Intersection of People and Machines

Collaboration in the digital age: Value at the intersection of people and machines

Throw out the outdated idea that you have to decide between people and automation. The real win is when the two work together seamlessly. Read more

Judith Spitz
Judith Spitz, PhD

Advisor, ASAPP

ASAPP—Collaboration in the Digital Age: The Value Proposition at the Intersection of People and Machines