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ASAPP—Think beyond the bot: 3 proven strategies for digital-first business success

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Think beyond the bot: 3 proven strategies for digital-first business success

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ASAPP—How observing agents in action led to a feature that saves 30 seconds of handle time.

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How agents informed an AI-driven feature that saves 30 seconds of handle time

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ASAPP—How do you know if ML-based features are really working?

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How do you know if ML-based features are really working?

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ASAPP - A contact center case study about call summarization strategies

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A contact center case study about call summarization strategies

Gonzalo Chebi, PhD, Data Scientist

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