Yvette Kanouff is a Partner of JC2 Ventures and Advisor to ASAPP. Yvette headed the $7B service provider business at Cisco Systems, and she held CTO and President roles at various companies in the telecommunications industry. Yvette pioneered technologies instrumental in creating video streaming, MPEG standards, encoding standards, content distribution networks, and the DVD. She has received numerous industry awards including the 2020 Lifetime Achievement Emmy for Engineering and Technology. Yvette holds several patents, is on various company and industry boards, and is an active participant in industry organizations, standards bodies, and leading industry technology efforts including 5G, digitization, cloud, cybersecurity, media, and artificial intelligence.
Cutting through the complexity using AI
Service providers should do everything possible to help their agents resolve issues faster and with a higher degree of accuracy. Learn how ASAPP AI takes CX performance to new heights. Watch now
What does it mean to augment an agent?
When artificial intelligence and machine learning assist contact center agents both consumer companies and the customer they serve win. Watch now