Will Wolf

Will Wolf

Will Wolf is a Staff Machine Learning Engineer at ASAPP, where he has researched, developed and deployed systems for: intent classification, personalized text recommendation and conversation summarization. In addition, he has researched and developed methods for dialog generation, dialog segmentation, “procedure induction” in goal-oriented dialog and online learning. Will holds a B.Sc. in Industrial Engineering from the Schreyer Honors College at Penn State University. In his free time, he likes to ride his bicycle and study foreign languages.

Why you want conversation summarization designed specifically for CX

Here’s the data science behind getting the best conversation summaries (call notes) for your contact center. Read more