Ryan McDonald, PhD

Ryan McDonald

Ryan McDonald, PhD, is Chief Scientist at ASAPP.

Why its so challenging to map Agent Journeys

It isn’t easy to get a holistic view of how contact center agents spend their time to inform optimization. ASAPP Chief Scientist, Ryan McDonald explains why. Watch now

How task-oriented dialog helps empower agents

Task-oriented dialog elevates AI for the contact center, providing a much richer view of what’s happening so agents can more efficiently serve customers’ needs. Watch now

Why I joined ASAPP: Taking AI to new levels in enterprise solutions

Ryan McDonald, PhD shares his excitement about joining ASAPP, and the opportunity to build revolutionary products that are AI-centric from concept. Read more