Rick Hoefert
Rick Hoefert is Chief Customer Officer at ASAPP. He has 37 years experience in leading CX Voice and Digital. Prior to ASAPP, he was COO of TouchCommerce (now a part of Nuance Communications NASDAQ: NUAN).
Five capabilities your contact center should have in a post-COVID-19 world
Gain quick insight into the contact center capabilities you need in order to provide experiences that delight our customers while meeting budget pressures — with an eye on scaling in the years ahead. Read more
How can AI change the customer experience?
After 30 years with few changes in the contact center, AI technology is radically improving productivity in a way that both customers and agents love. Watch now
