Judith Spitz, PhD is a recognized leader with over 20 years of advanced technology experience in the communications industry and the founder of an organization called Break Through Tech. She speaks regularly on the future of work in an AI-enabled digital world, about gender-based algorithmic bias and about the urgent need for more women in technology.
Conversation involves misunderstandings and clarifications. Combining people and technology allows a clean handoff and increased efficiency. Watch now
What do your best agents do to create great experiences for your customers? Use the power of AI to learn and share that learning across your team. Watch now
Layering new technology on old systems may provide small incremental value—but real gains come from rethinking what’s possible and considering a new approach. Watch now
Revolutionary thinking drives high-impact results. Here’s why automation should be used to empower human agents, not replace them. Watch now
Throw out the outdated idea that you have to decide between people and automation. The real win is when the two work together seamlessly. Read more