Judith Spitz, PhD
Judith Spitz, PhD is a recognized leader with over 20 years of advanced technology experience in the communications industry and the founder of an organization called Break Through Tech. She speaks regularly on the future of work in an AI-enabled digital world, about gender-based algorithmic bias and about the urgent need for more women in technology.
Is your technology working against your agents?
Stop building walls around your agents. Instead of damaging the relationship between you and your customers, help your agents collaborate with AI technology. Watch now
Balancing customer expectations with efficiency
Are you meeting your customers where they are? Don’t get left behind as customer expectations evolve. Watch now
Navigating uncharted territory around conversational AI
Conversation involves misunderstandings and clarifications. Combining people and technology allows a clean handoff and increased efficiency. Watch now
The key to happy customers? Learn from your best agents.
What do your best agents do to create great experiences for your customers? Use the power of AI to learn and share that learning across your team. Watch now
Rethink your approach to AI to realize monumental value.
Layering new technology on old systems may provide small incremental value—but real gains come from rethinking what’s possible and considering a new approach. Watch now
What’s wrong with an automation vs human approach?
Revolutionary thinking drives high-impact results. Here’s why automation should be used to empower human agents, not replace them. Watch now
Collaboration in the digital age: Value at the intersection of people and machines
Throw out the outdated idea that you have to decide between people and automation. The real win is when the two work together seamlessly. Read more
