Jonathan Rossi

Jonathan Rossi

Jonathan Rossi is a Senior Customer Experience Manager at ASAPP, where he partners with our largest customers to use ASAPP data and technology to solve challenging business problems. Jonathan holds a bachelors degree in Economics from Harvard College and an MBA from Columbia Business School. When he's not running outdoors, Jonathan can be found near a couch with his dog Kit, scheming on where they'll find their next delicious meal.

How do you know if ML-based features are really working?

How do you measure efficiency and effectiveness in your contact center—for individual agents and for the team as a whole? Gain insight from our CX pros working with large consumer brands. Read more