Denton Zhao is a data scientist at ASAPP. His work focuses on opportunities to support agents using directed automation and analyzing feature impact via AB tests. Prior to ASAPP, Denton spent time in the financial services and financial tech industry.
Reduce wait times, increase CSAT scores. But, how?
Customers don’t like to wait. That’s no surprise. But, did you know keeping them waiting impacts CSAT scores, loyalty, and lifetime value? Read more