Chris Arnold

Chris Arnold

Chris Arnold is the VP of Contact Center Strategy at ASAPP. He works with customers like JetBlue, Dish, and others to implement technology to improve engagement, lower costs and increase agent efficiency. Prior to ASAPP, Chris spent 20 years leading contact center strategy and technology implementation for Verizon and Alltel, leading staff operations, and managing desktop automation and augmentation

The hidden ways AI-driven speech transcription and analytics improve CX performance

Learn how real-time transcription and analysis of every interaction can help you transform contact center performance and improve customer satisfaction, with actionable insights into both. Read more

The richest CX data on earth isn’t being mined

No new insights in CX? There’s gold in all those customer interactions—you just have to know how to mine it. See how AI gives you measurable advantages. Read more