Austin Meyer

AustinMeyer

Austin Meyer is the Head of Solution Design at ASAPP and leads a team of solution engineers and consultants to provide thought leadership and technical guidance to enterprises that have prioritized digital channels and agent augmentation as the foundation for future growth and customer engagement.

Prior to ASAPP, Austin led solution teams at Cambridge Semantics to apply the latest in graph and semantic technology in order to solve some of the world’s most complex data integration challenges critical to business intelligence and machine learning initiatives. His broad experience across the data value chain has given him a balanced perspective on how to make significant and continual impact at large organizations when it comes to embracing digitization and unlocking the potential of data.

Why a little increase in transcription accuracy is such a big deal

Highly accurate speech-to-text transcription can provide tremendous value, but most off-the-shelf ASR models struggle with the words that matter most. Read more

Automation should help resolve, not deflect

Playihg “keep the customer away from the agent” is a lousy use of automation. A better strategy: Use automatoin to help the agent resolve customer issues. Read more