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ASAPP—Four AI-Centered CX Insights from Fortune 500 CXOs

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Four AI-centered CX insights from fortune 500 CXOs

Michael Lawder, Chief Experience Officer, ASAPP

ASAPP—Does AI really improve agent efficiency?

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Does AI really improve agent efficiency?

Heather Reed, PhD, Data Scientist, ASAPP

ASAPP—How observing agents in action led to a feature that saves 30 seconds of handle time.

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How agents informed an AI-driven feature that saves 30 seconds of handle time

Cosima Travis, Director of Product Management, ASAPP

What’s different about the ASAPP approach to agent efficiency?

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Open the door to automation with JourneyInsight

Ted Burke, Director, Product Management, ASAPP

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