Speech Recognition Header x2
AI-Native™ Products

SpeechRecognition

Award-winning speech recognition that finally unlocks insight from conversations – in real-time.

Speech Recognition Header x2
Speechrecognition challenge graphic min

The vast majority of customer interactions are over the phone – with most insight lost.

The big bottleneck is that the conversations happen and then they’re gone. The only record of these conversations you have is a recording that you have to manually process and transcribe. Or, you’re relying on agents to take summaries/notes which can be time-consuming, inaccurate and limited in scope as it doesn’t typically span your entire ‘data set’. To improve conversations you need to transcribe them in real-time and get immediate insight into which actions to take – while you’re still on the phone. This is what ASAPP SpeechRecognition delivers.

With ASAPP SpeechRecognition, among the world’s best, phone agents deliver effective customer sales and service
  • State-of-the-art speech technology

    Our research team has achieved an accuracy rate amongst the top 3 providers in the world. (LibriSpeech benchmark)

  • Highly customizable & adaptable

    Supports custom dictionaries and custom models. Works beautifully through challenging environments with background noise or accents.

  • Engineered for privacy & security

    PCI & PII automatic redaction for both audio & text. SOC2 compliance, HIPAA compliance

  • A world-class team

    Our researchers & engineers have decades of experience in speech research and industrial production. Core members coming from Siri, IBM, Google, Amazon, MIT

Arrows

“ASAPP is working at the intersection of world-class machine learning research and transformational enterprise AI products.”

Tao Ma, VP of Speech Systems
Learn More From Our Talented Research Team

Breakthrough performance published in paper for ASRU 2019

Self-attention has been a huge success for many downstream tasks in NLP, which led to the exploration of applying self-attention to speech problems as well.

Read the paper

ASAPP ASR featured in Speech Recognition leaderboard

A Speech Recognition leader board lists a paper published by ASAPP as one of the top performers.

See the results
Contact cta bg 2x

Contact us to learn how ASAPP SpeechRecognition can help you today

Get in Touch