The vast majority of customer interactions are over the phone – with most insight lost.
The big bottleneck is that the conversations happen and then they’re gone. The only record of these conversations you have is a recording that you have to manually process and transcribe. Or, you’re relying on agents to take summaries/notes which can be time-consuming, inaccurate and limited in scope as it doesn’t typically span your entire ‘data set’. To improve conversations you need to transcribe them in real-time and get immediate insight into which actions to take – while you’re still on the phone. This is what ASAPP SpeechRecognition delivers.